ABOUT US: Join our dynamic team at Castelan, an industry-leading National furniture care business located in Weston-Super-Mare. We provide exceptional customer services and repair solutions for furniture insurance, commercial services, and the furniture retailer market. Our convenient location, just five minutes from the town centre, offers easy access by car, bus, bicycle, or on foot. ROLE PURPOSE The Parts Liaison Administrator plays a crucial role in supporting the smooth and efficient flow of parts within Castelan Group. This position requires a strong understanding of parts and logistics, excellent communication skills, and the ability to build and maintain positive relationships with internal and external stakeholders. Your ability to effectively manage relationships with suppliers and customers, as well as your attention to detail and organisational skills, are essential to your success in this role. PRIMARY RESPONSIBILITIES General Duties: Liaise with suppliers: Manage and maintain supplier relationships. Resolve any order discrepancies or issues with suppliers. Track and monitor supplier performance. Manage parts orders: Process and track parts orders from internal departments. Placing orders inline with Internal SLA’s and track their progress. Communicate order status updates to Customers. Investigate and resolve any order delays or issues. Stock management: · Maintaining accurate records of parts inventory. · Ensure adequate stock levels are maintained. · Identify and address any potential stock shortages. · Pick requested parts from stock held onsite. · Dispatch of on-site parts in line with agreed SLA’s. Data entry and maintenance: Maintain accurate records of all parts orders, deliveries, and returns. Provide key updates from suppliers on up-to-date parts information, to enable the department internal knowledge base to be updated with accurate information. Customer service: · Answering Internal department questions regarding parts availability, costs and delivery. Provide excellent customer service to internal, external customers. Respond to inquiries and resolve any issues promptly and professionally. Communication: Communicate effectively with suppliers, customers, and internal teams. Provide clear communication Written and Verbally to technicians. Maintain clear and concise documentation. Other duties as required: Assist with other departmental tasks as needed. SKILLS Technical Skills: Basic Computer Literacy : Ability to use computers for various tasks such as data entry, internet research, and navigating different software programs, such as Microsoft Excel, Word, Outlook, and 365 Packages. Internal Software : Understanding and ability to use our in-house claims system after training. Claims Journey : Develop an understanding of the Customer Journey and claims processes. Furniture Knowledge : Demonstrate current knowledge or the ability to demonstrate, after training; the different components of furniture and partake in ad hoc furniture training where needed. Logistics Knowledge: Previous experience in a logistics environment. ( Desirable, but not essential ) Telephony Skills: Have experience of Telephony customer service within a busy environment. (Desirable) Attention to detail: Have a key eye for detail and accuracy. Soft Skills: Excellent Communication Skills: The ability to communicate with team members, customers, external parties and other departments clearly and concisely is crucial. This includes written and verbal communication, as well as active listening skills. Problem-Solving Skills: Within the logistics department, you can face challenges, with parts availability and need to think outside the box, to enable a successful repair to our customers furniture. Adaptability: The ability to adapt to change and new situations is essential. Organisational : Strong organisational and time-management skills with the ability to prioritise tasks effectively. CORE COMPETENCIES A standard of behavioural and technical competencies required of all job roles to help the organisation to achieve a level of excellence. Behavioural · Takes Initiative. · Leads by Example. · Seeks to Add Greater Value. · Takes Personal Responsibility. · Strengthens Relationships Internally and Externally. · Generates Enthusiasm and Energy. · Treating Customers Fairly. Technical · Client Management. · Resource Management. · Task Management. · Attention to Detail. · Systematic Thinking. · Knowledge of Systems & Procedures & Castelan Products. How to apply To apply for this role, please submit your CV and a cover letter outlining your relevant experience and qualifications through the platform by close of business Monday 17 March 2025. You can apply through our Careers page https://castelangroup.bamboohr.com/careers. Applications via Indeed will not be monitored. Castelan is an equal opportunity employer, and we welcome applications from individuals of all backgrounds and experiences. Due to the location of the role, you must be able to travel to and from our head office based in Weston-super-Mare. Unfortunately, we cannot accommodate sponsorship for Visa's at this time.