Our Access team have an exciting opportunity for a Radiology Booking Team Leader, providing supervision and leadership to the Radiology booking co-ordinators and Radiology receptionists within the Access team. The Post holder will be expected to cross cover with the other Team Leaders in the Access Team., The successful candidate will be responsible for the provision of quality booking functions for all elective operations, maintaining a high level of professionalism and credibility to the Trust whilst ensuring current local and national waiting time targets are achieved., + The post holder will provide robust and successful leadership to guide and steer the team to achieve agreed targets and objectives, whilst ensuring all Trust policies and procedures are adhered to. + The post holder will uphold current high levels of Customer Service in all areas, ensuring the Trust values and behaviours are upheld. + The post holder will monitor all KPI's and targets relating to performance within the Access Team. These KPI's, which sets out the operational standards all staff can expect and prepare regular monitoring against the agreed indicators, underpinned by a thorough understanding of the Access policies and expectations. The post holder will develop and implement new projects and processes as and when required into the team. + The post holder will manage the capacity and demand of the workload to ensure correct staffing levels and skill mix at all times + The post holder will understand all the functions of the Radiology booking team and flex all services to deliver operational KPIs + Conduct regular call quality checks with all staff and feedback and document within personal development plan + Conduct regular system and information quality checks on all staff to ensure Trust's policies and procedures are being adhered to and document within personal development plan + Maintain links with similar services to ensure the service follows best practice and shares best practice and changes to National and local policy are promptly integrated into the daily operation of the service + The post holder will monitor data quality, ensuring information is accurate and timely data input, collect and provide statistical information as required. + The post holder will ensure team meetings are held, and Communications Cell updated and information disseminated + The post holder will attend performance meetings and be accountable for Theatre utilisation and performance and attend a meetings to highlight and respond to any possible issues in forthcoming weeks + To monitor and ensure the validation of PTL's (Patient Target Lists) for Access, ensuring capacity issues are highlighted to the relevant Managers within the Access Team. + The post holder will monitor, record, validate and investigate daily, weekly and monthly reports relating to radiology bookings, ensuring accuracy and/or targets achieved for your areas + The post holder will be responsible for the recruitment of staff to the service and organise induction & training for all new staff + The post holder will be responsible for maintaining adequate staffing levels across admissions, ensuring rotas are co-ordinated to provide cover in peak periods and when high demands of patient telephone calls are anticipated. + The post holder will undertake and support all appraisal/personal development planning for all staff in accordance with Trust policies + The post holder will record and monitor sickness levels within the Access Team, reporting any breaches of thresholds to the ASM, and with guidance, taking staff though the relevant management stages + The post holder will approve record and monitor annual leave for the Access Team, ensuring all areas are appropriately staffed, telephones manned and administrative tasks and local KPI's covered. + Chair at staff meeting to convey departmental and organisational messages, such as operational issues, updates on processes and developments + The post holder will work closely with the ASMs in the Access Team providing updates where requested and identifying and developing best practice in each area. + The post holder will act as expert for operational booking processes within designated areas. + The post holder will maintain stationery levels for the Access Teams using the E-Procurement electronic ordering system. To assist in the ordering/receipting of stationery and supplies where appropriate. + The post holder will provide advice, information and guidance to patients, relatives and Trust staff regarding appointments and general information on waiting list management + The post holder will deal with complaints from patients, relatives and Trust staff, and where necessary passing on unresolved issues to the ASM, in line with Trust policies and standards + The post holder will support the ASM in organising and supporting the administration function of the team in periods of absence/peak in workloads. + The post holder will deputise for the ASM and cross cover for the Team Leader, Appointments as required. + Any further duties required, appropriate to the level Job role, to support the provision of an effective and efficient multi-disciplinary service. Important Your application form must include a complete record of your employment history. Please explain any gaps in your employment/education history and reasons for these gaps. The Trust maintains the right to withdraw an employment offer or terminate employment if it is later found that an application for employment contained false, mis-leading or inaccurate information. For the avoidance of doubt this would include omissions of previous periods of employment or reasons given for gaps in employment. Please be aware that we reserve the right to close this job advert early where sufficient applications have been received. For Information The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT embraces diversity, equality and inclusion and our aim is to be diverse in age, gender identity, race, sexual orientation, physical or mental ability and ethnicity. We are committed to ensuring disabled workers aren't disadvantaged when applying for and doing their jobs and offer an interview to all applicants with a disability who meet the minimum criteria for the advertised post. Reasonable adjustments under the Equality Act 2010 will be considered upon request. Midlands and Lancashire Commissioning Support Unit (MLCSU) process recruitment on behalf of Robert Jones Agnes Hunt. Further information on how your personal data is managed can be found on the supporting Privacy Notice. Your application will be made in Trac, the MLCSU's preferred third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs and also available in your candidate account. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system. In submitting an application form to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. You also authorise the RJAH Hospital NHS Foundation Trust to confirm any previous NHS service details via the Electronic Staff Record IAT process should you be appointed to the post.
Applicants will have a minimum NVQ Level 3 in Customer Services/Business administration (or demonstrate within their application an equivalent level of previous experience). Applications should also demonstrate an understanding of RTT targets.
* Pay banding subject to Agenda for Change evaluation
Applicants from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications. Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship. For further information visit UK Visas and Immigration - GOV.UK (
Here at the Robert Jones and Agnes Hunt Orthopaedic Trust, we are very proud of our reputation for providing outstanding care to our patients. Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you., The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation. Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role. We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK). RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham. The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line. We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.