Job Title
Site Facilities Manager
Job Description Summary
Job Description
Part-Time Role
To deliver a legally compliant, safe, and customer-focused environment within a staffed building, ensuring agreed levels of service. This includes managing day-to-day building operations, supervising supply partners, and handling scheduled and reactive maintenance via Cushman & Wakefield’s CAFM system. The role also involves being an ambassador for Cushman & Wakefield, acting as the first point of contact for occupiers and maintaining regular communication.
Key Responsibilities:
* Helpdesk Management: Interface with the CAFM system and Service Desk to ensure timely responses to work orders and accurate system updates.
* Complaints Handling: Resolve complaints promptly, communicate effectively with stakeholders, and recommend service improvements.
* Compliance: Ensure buildings remain legally compliant with all inspections and repairs completed on time.
* CDM Regulations: Manage works under CDM requirements, appointing a principal contractor where necessary.
* Health & Safety: Conduct and action annual risk assessments (e.g., asbestos, fire, water treatment) and ensure adherence to safety standards.
* Occupier Liaison: Manage queries, attend meetings, and maintain strong relationships to enhance the occupier experience.
* Supplier Management: Oversee contractor activities, ensure compliance with policies, and conduct regular performance reviews.
* Service Charge Management: Develop and manage budgets, reconciliations, and variance reports in line with RICS standards.
* Sustainability Reporting: Ensure sustainability platforms are updated and routine reporting is completed promptly.
* Emergency Preparedness: Develop and review incident management plans and test them periodically.
Core Knowledge & Experience:
* Proven track record in Facilities Management.
* Leadership skills to manage and motivate a team.
* Experience in budgeting, cost control, and service charge management.
* Strong understanding of occupier and relationship management.
* Familiarity with CAFM systems such as Meridian and E-Logbooks.
* Knowledge of current legislation relevant to Facilities Management.
* Proficiency in IT (MS Office Suite).
Skills & Personal Qualities:
* Solution-focused with strong problem-solving abilities.
* Excellent communication and interpersonal skills.
* High attention to detail and the ability to set and maintain standards.
* Resilient, self-motivated, and able to manage priorities effectively.
Qualifications:
* IWFM Level 4 Certificate.
* H&S IOSH certification.
* Membership in a professional body such as IWFM or AssocRICS.
INCO: “Cushman & Wakefield” #J-18808-Ljbffr