Ready to find the right role for you? Service Delivery Manager Salary: £35,000 per annum with an annual performance bonus plus Veolia benefits and pension Hours: Monday to Friday, 40 hours per week Location: Units 11A and B, Former GKN Works, Sheepbridge Lane, Sheepbridge, Chesterfield. S41 9QD When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; Using digital systems on a daily basis to manage services and people Monitor and assess performance metrics, implementing improvement initiatives as required Liaise with other Veolia Managers and staff to promote a coordinated approach to service delivery and functions Ensure that all health and safety regulations and protocols are adhered to within the team Undertake pricing for all ad-hoc/unscheduled works on behalf of the service Provide accurate and competitive quotations for service requests Address complaints and service-level inquiries on behalf of the service Conduct thorough investigations, of any accidents involving employees, vehicles, or equipment You will be required to carry out disciplinary and grievance processes and procedures and ensure that employees follow all procedures correctly, in line with company policy Arrange and conduct inspections to assess compliance and identify areas for improvement Monitor, manage and maintain the on-board allocation through the ECHO framework Promptly report close calls, accidents, incidents, and safety concerns Conduct activity checks on the EcoOnline platform Occasional driving and loading will be required What we're looking for; A proven background in the management, motivation and coaching of a large workforce Knowledge of Health & Safety A driving licence is essential & HGV licence is desirable Excellent verbal & written communication skills with exceptional interpersonal ability Good management skills, including both motivation and disciplinary skills Reporting, time management, appraisal and presentation skills Certificate of Competence in Road Haulage Operations is preferable Experience in working with a public sector client would be desirable Previous use of digital systems to manage services & people is desirable What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age. We therefore welcome and encourage all candidates who meet the minimum requirements to apply.