Join us in a pivotal role that collaborates closely with the External Sales team, dedicated to building robust and enduring relationships with our customers. Your primary focus will be to facilitate the seamless processing of customer sales orders, ensuring efficiency and customer satisfaction.
Reporting directly to the Customer Service Team Leader, your role is instrumental in delivering a service of the highest quality, upholding our commitment to excellence in customer support.
In this dynamic position, you will excel in delivering exceptional customer service. Your responsibilities will include promptly and accurately addressing all customer queries within agreed-upon timeframes, proactively managing and expediting outstanding orders, and coordinating with various internal departments to devise customer-centric solutions. Additionally, you will manage email communication effectively and efficiently.
This role is tailor-made for individuals with a background in customer service, offering the perfect opportunity to transition into a career within the realm of sales. If you're ready to leverage your expertise and contribute to the success of our team, this position is your gateway to a fulfilling and rewarding career journey.
Experience Requirements
* Able to provide exceptional customer service
* Order processing experience within industrial setting (preferred)
The Successful Candidate
* Has a proactive approach and can demonstrate the ability to use their own initiative
* Can communicate effectively at all levels
* Has good accuracy and attention to detail
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