Are you looking to make a real impact in a supportive, fast-paced environment? We are currently looking for a Senior Application Support Analyst. This is a fantastic opportunity for someone with a strong background in application support or related skills who is eager to contribute to an organisation that truly makes a difference. As the Senior Application Support Analyst, you will play a vital role in maintaining high levels of service for both internal and external customers. Key responsibilities for the Senior Application Support Analyst; Managing and supporting production business systems and internal users. Attending regular meetings with third-party suppliers and conducting internal service reviews. Handling Service Requests, Incident, and Problem Management tasks, and resolving issues independently or collaborating with team members.Key skills for the Senior Application Support Analyst; Strong SQL knowledge and troubleshooting experience. Experience in systems integration projects. Proven experience in Application Management. Banking or Financial systems experience (beneficial). Database Administrator skills (beneficial). Experience liaising with third-party suppliers. A solid understanding of the full ITIL Service Delivery Life Cycle. Excellent communication skills and a customer-first mindset. High energy and the ability to drive incidents and requests to resolution efficiently.If you are driven, customer-focused, and have a passion for technology, we would love to hear from you