A skilled and dedicated Care Coordinator is needed to join the team at this leading Domiciliary Care Company based in Surrey on a full-time basis. They are committed to keeping elderly and vulnerable people living happily in the comfort of their own homes. This is an excellent chance to join a passionate and devoted company that strives to bring about change through individuals About the Company The company's compassionate and hardworking care team have a clear goal to maintain its first-class reputation for providing high-quality care. They enable people with mobility needs or health issues to maintain their independence and quality of life whilst continuing to live in their own homes. People can choose from simple visits for domestic assistance to full 24-hour care packages. In addition, they can provide live-in care for people who need more intensive support and care while wishing to remain in their homes. About the Role The role of Care Coordinator within the company is vital to the smooth running and effective distribution and delivery of care to their community and service users. The role main purpose is to manage the effective operation, organisation and planning of care workers and any other resources required. Dueto the nature of their business, effective and accurate record keeping is imperative, and all records of daily care and support are to be kept in line with company policies and CQC requirements. Key Responsibilities: To create, amend or maintain schedules for all care workers to effectively schedule all necessary care and support work for service users utilising all available and appropriate staff in accordance with business, contractual, and service user requirements To communicate with service users, their families, Homecare Support Workers and any other members of staff in a professional, courteous manner at all times To proactively manage any shortfall in the care provisions for your geographical area and service user's needs effectively at short notice in response to staff sickness, short-term absence and planned holidays Contact Homecare Support Workers in a timely fashion to communicate any schedule changes and courteously request them to work additional hours, change shifts, and travel further to meet business, and client user needs and demands To receive and facilitate any new or amended referrals for care and support when received in the branch as and when required, Care Coordinators are required to ensure that sufficient information is collected to allow the appropriate Branch Manager to make an informed assessment and be able to effectively pursue the referral To proactively monitor, record and act upon On Call reports logging all relevant information onto their electronic rota system and play a part in the oncal rota to meet the business needs. To monitor trends and lack of available work for Homecare Support Workers and to alert the appropriate Branch Manager as soon as possible to ensure staff retention To ensure that the allocation of work to Homecare Support Workers is fair and consistent across all workers and is not allocated in breach of any policies and procedures, including their equal opportunities policy To ensure that all information held on the rota system is accurate, up to date and in line with GDPR and the Data Protection Act To ensure all up-to-date forms/paperwork is printed and available for the Branch as and when required and that all paperwork no longer in use is disposed of correctly To ensure files are maintained in a uniform manner and relevant documentation is recorded on the rota system To deal with telephone calls and e-mails appropriately and record on the system in line with GDPR and the Data Protection Act in line with all company policies and CQC requirements To help establish and sustain good professional working relationships with clients, their families, relevant professional staff and Homecare Support Workers Understands and adheres to all company policies and works within any governing authority guidelines and requirements in order to provide first-class service to all stakeholders of the company Key Requirements: Own vehicle essential A full UK Driving License is essential Benefits: Holiday 20 days plus 8 days bank holiday On Call paid extra Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Patient Care Coordinator, Health Services Coordinator, Care Management Specialist, Healthcare Coordinator, Client Services Coordinator, Medical Care Coordinator, Care Plan Coordinator, Home Health Coordinator, and Personal Care Coordinator may also be considered for this role. IND123 ADZN1_UKTJ