We are looking for a dynamic and experienced Facilities Manager to lead the day-to-day operations of a prestigious Shopping Centre in the UK.
The successful candidate will have a passion for delivering exceptional customer experiences and thrives in a fast-paced environment.
Reporting to the Senior Facilities Manager, the Facilities Manager will be responsible for the following areas:
Client Support and Asset Management
1. Collaborate with the Asset Manager to support the delivery of strategies that enhance the shopping centre's performance and value.
2. Represent the clients’ interests within the local community.
Stakeholder Engagement
1. Build and maintain strong relationships with local stakeholders, including retailers, local authorities, community groups, local emergency services and customers.
2. Contribute to marketing engagement initiatives to enhance the shopping centre's reputation and community presence.
Service Charge Management
1. Drive value for money by managing the service charge budget efficiently and transparently.
2. Review service providers' performance in conjunction with our PPO Team & internal procedures and review service provision to maximise service quality and minimise costs.
3. Ensure accurate financial reporting and provide updates and commentary via agreed reporting systems.
KPI’s
1. Establish and monitor KPIs, aligning them with the shopping centre's strategic objectives and clients PMA.
2. Regularly review performance against targets and take proactive measures to address any shortcomings.
3. Develop innovative initiatives to optimise performance, increase footfall, and enhance the centre's commercial success.
Onsite Health and Safety (H&S) Responsibility
1. Ensure compliance with all relevant health and safety legislation, regulations, and best practices.
2. Implement and maintain effective occupational health and safety procedures, including risk assessments, incident reporting, and emergency planning vis JLL’s Vision system.
3. Collaborate with external agencies and contractors to ensure a safe and secure environment for all stakeholders.
Qualifications and Skills
1. Proven experience in retail management and property management within the UK market.
2. Strong leadership and stakeholder management skills.
3. Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels.
4. Sound financial acumen with experience in managing service charges.
5. Demonstrated ability to achieve KPIs and consistently deliver results.
6. In-depth knowledge of health and safety regulations and best practices.
7. Proficiency in using property management systems and software.
Candidates will hold proven commercial FM delivery experience, H&S accreditation (IOSH and/or NEBOSH), Budget/Service Charge management & a passion for retail, along with a customer-centric approach, and the ability to drive success within a complex and dynamic environment.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Retail
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