Doncaster, United Kingdom | Posted on 25/03/2025
We are looking for an Aftersales Advisor to join our brand new BYD dealership in Doncaster!
This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners.
About the Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can do attitude.
Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a “top one percenter”.
We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You
We’re looking for an individual who strives to provide the best customer service possible to join our team. The selected candidate will represent the Front of House for our BYD site, booking in and assigning jobs, and dealing with customer queries. We’re looking for a candidate with brilliant rapport building skills, as you will be the first point of contact for all Aftersales customers.
Excellent communication skills will be essential as you will have to liaise with customers over the phone, via email and in person with regards to queries on bookings/repairs and updates on their vehicle and parts queries.
The chosen candidate will oversee our Parts department for the site, managing inventory, advising customers and ordering stock where needed, so a keen attention to detail is a must.
Candidates must be able to confidently manage their workloads, adhering to deadlines and maintaining a clear line of communication with colleagues at all levels across the site.
If this sounds like you, apply now!
What We Offer:
World-class training provided from our own trainer and our brand partners.
30 days annual leave inclusive of 8 bank holidays, with average commission paid during your annual leave, increasing with length of service.
Preferential rates for servicing and repairs on your family and friend’s cars.
£25 contribution to eye tests.
Working Hours:
8:00 to 5:30 Monday – Friday with 1 hour lunch.
You will also work one in three Saturday mornings 8:30-12:30.
We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
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