Role: KYCOperations Managers (VP andAVP)
Location:Hybrid Sunderland (North EastEngland)2 days a weekonsite
Start:ASAP
Duration:6 months (inside IR35/UmbrellaCompany)
THEROLE
Thisis an exciting opportunity to be part of a dynamic largescaleoperation in the bankingindustry.
Overallpurpose of therole:
* Leada team to deliver exceptional customer service to clients andpotentialclients
* Achievingperformance metrics whilst driving continuous improvementdelivering the expectedresults
* Introduceenergy and motivate your team to embed a culture of highperformance and serviceexcellence
* Actas key member of the Leadership team engaging in a range ofbusiness challenges across the banks Payments Merchant Services
Yourdaytoday activities willinclude:
* Managethe daily running of operations including effective resourceplanning and implementing strategies.
* Developa positive control culture where risk and governance is at thefront ofmind
* Settingand meeting performance targets for speed efficiency andquality
* Ensuringall relevant communications records and data are updated andrecorded
* Buildand maintain a successfulteam
* Reviewingperformance and identifying trainingneeds
* Createand distribute reports where required with a focus on reportingagainsttargets
* Coachingmotivating and retainingstaff
StakeholderManagement andLeadership
* Buildingand maintaining relationship building across our internal andexternal stakeholders agreeing best practice /monitoringconformance to keymetrics
* Workclosely with stakeholders and the wider Leadership Team to helpimplement key initiatives within theoperation.
Decisionmakingand ProblemSolving
* Identifyand implement improvement opportunities to support improvedcustomer servicing or reduce operatingcosts
* Supportthe identification of root causes of customer/colleague concernsand complaints and ensure this is fed back to localleadership/specialistteams.
Riskand ControlObjective
* Takeownership for managing risk and strengthening controls in relationto the work youdo.
* Understandthe appropriate Policies & Standards applicable to the rolethrough reading the Code of Conduct and other trainingallocated.
* Allmandatory training completed to deadlines and understood withingiventimescales.
* Whereapplicable all risk events (incidents) or control failures to beescalated in accordance with advisedprocedures.
Experience& SkillsRequired
* Strongstakeholder management skills and experience of working with keystakeholders up to Senior Level e.g. Financial Crime andRelationship Teams would bebeneficial
* Abilityto support people through change and deliver highperformance
* Exceptionalcommunicator able to liaise with stakeholders and teammembers
* Excellentpeople skills with a strong focus on team working within a highperformingenvironment
* Strongtime management skills to be able to proactively manage yourworkload effectively to complete complex and highpriority taskswithin target timescales.
Desirableexperience:
* Knowledgeof Banking products and services and associated legislation e.g.Code of BankingPractice.
* Knowledgeof regulatory and risk requirements relating tocustomers.
* KYCKnowledge andExperience.
#Lihybrid
KYC Operations Manager financial crime risk and control RiskManagement Framework Financial Crime KYC change regulatory Code ofBanking Practice