Edinburgh, Hybrid.
In this position, you’ll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.Computershare has an exciting opportunity for a passionate, driven and enthusiastic individual to join our team as a Research and Analytics Manager. Computershare are going through a time of growth and transformation, and this is your opportunity to jump in and get involved.
You will be given the opportunity to grow with the role and really make it your own.
· We are seeking a strategic and innovative Research & Analytics Manager to drive the global adoption, optimisation, and impact of user testing and analytics across our organisation.
Within this role, you will shape and execute a research strategy that informs and enhances our experience design and engineering efforts. You will be embedding user testing best practices into teams and a web and journey analytics strategy across the business.
Lead and manage the research & analytics team’s daily operations, including workload distribution, task prioritisation, and scheduling.
· Provide mentorship, coaching, and professional development to elevate team capabilities and foster a culture of continuous learning.
· Define, refine, and scale research and analytics processes within DesignOps to enhance efficiency, effectiveness, and impact.
· Serve as the key liaison between research and analytics, project teams, and senior stakeholders, ensuring alignment with strategic priorities.
· Provide expert guidance on tool usage, ensuring teams leverage the right solutions for testing and research.
· Stay ahead of industry trends, adopting innovative testing methodologies and emerging technologies to maintain a competitive edge.
Exceptional communication skills, translating complex research insights into clear, actionable recommendations.
· Stakeholder engagement and relationship-building, ensuring alignment across product, engineering, and executive teams.
· Strong decision-making and prioritisation skills, balancing short-term execution with long-term vision.
· Experience leading User Testing, DesignOps, or Research functions in a large enterprise or complex, multi-product organisation.
· Proven expertise in User Testing methodologies, research operations, and design tools such as Figma, industry-leading User Testing platforms and Journey analytics e.g. Flexible work to help you find the best balance between work and lifestyle.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.