IT Service Desk Intern
Role Overview
Rapid7 is seeking curious, resourceful, and motivated service experience interns to support our growing company. As a service experience intern, you will have the opportunity to be part of a community that is fanatical about security and on a mission to develop solutions to some of our customer’s most challenging problems.
In this role, you will:
1. Act as a single point of contact, recording necessary request information, triaging, and providing local and remote support to internal business partners globally
2. Onboard new hires following our global onboarding process with a great focus on new hire experience
3. Collaborate with extended teams on noteworthy projects
4. Contribute to our existing knowledge base
5. Configure, test and deploy workstations
6. Asset management and tracking
7. License management and account creation
8. Keep up to date with new processes, procedures, and releases
Successful candidates will be:
9. Currently enrolled at one of our partner Universities and enrolled in a BSc or MS Degree in Computing Technology, Business in Information Technology, or a related discipline displaying a strong academic record and seeking a 12 month placement opportunity (June 2025 - End of May 2026)
10. Currently residing in Northern Ireland and have the Right to Work within the UK
11. Knowledgeable of basic computer hardware, operating systems, active directory and networking (for example MacOS, Windows or Linux)
12. Passionate about technology, and able to learn quickly
13. Able to display strong interpersonal skills both within the team and cross functionally with a focus on building rapport and user experience
14. Results-oriented and collaborative; able to work independently as well as part of a team
15. Self motivated, highly organised and able to prioritise tasks
What you can expect as an intern with Rapid7:
16. You will have weekly 1:1’s with your manager and have a dedicated team mentor throughout your placement
17. Full access to company internal training resources (LinkedIn Learning, Pluralsight)
18. You will receive a competitive salary, company benefits and a generous holiday allowance
19. We are a hybrid working model at Rapid7 however, we encourage our students to be in the office as much as possible to help their development and building their network. Every team varies on working hours/model but you will be able to discuss this with your manager.
We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.