Job summary We are seeking highly motivated individuals to work within a very busy first appointment hub based in Ysbyty Cwm Cynon supporting Physiotherapy services. All calls relating to new patient physiotherapy appointments across 6 hospital sites are handled centrally by our admin team in the hub, therefore the successful candidate will need to be resilient and confident in speaking to patients and dealing with a very high volume of calls as a primary function of the role. The successful candidate will have previous office and/or call centre experience, ideally in a similar role within the NHS, Social Care or other health related environment. The successful candidate will have good interpersonal skills, the ability to deal with a high volume of calls on a daily basis, computer skills, excellent communication skills and enjoy working as part of a busy team. Main duties of the job To be the first point of contact for all telephone calls and patient queries relating to first appointments for the physiotherapy service, booking patients into the appropriate clinics, making outbound calls to rearrange or cancel appointments in line with operating procedures and as directed by the team lead or clinical leads. To provide a range of clerical duties to support the Physiotherapy Service including support for the waiting lists, photocopying, scanning, inputting referrals onto electronic systems, typing and covering reception and other generic admin tasks as and when required. Knowledge of Health Board IT systems to include WCCIS, and Myrddin would be desirable although full training will be given. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil and Rhondda Cynon Taf. We live by our core values: We listen, learn and improve We treat everyone with respect We all work together as one team We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve. Date posted 29 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,970 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 110-AC431-1024 Job locations Ysbyty Cwm Cynon New Road Mountain Ash CF45 4BZ Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Brief overview First point of contact for all telephone calls relating to all physiotherapy new patient appointments, booking and rearranging appointments, scanning new referrals, distributing appointment letters, and making outgoing calls to patients. Clerical tasks including scanning of new referrals, accepting and processing referrals to the Physiotherapy Service and maintaining patient attendance records, inputting data onto patient database, and using clinical information systems (Myrddin/WPAS) to update confidential information. Liaising with clinical staff, and administrative colleagues throughout the Physiotherapy department. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Brief overview First point of contact for all telephone calls relating to all physiotherapy new patient appointments, booking and rearranging appointments, scanning new referrals, distributing appointment letters, and making outgoing calls to patients. Clerical tasks including scanning of new referrals, accepting and processing referrals to the Physiotherapy Service and maintaining patient attendance records, inputting data onto patient database, and using clinical information systems (Myrddin/WPAS) to update confidential information. Liaising with clinical staff, and administrative colleagues throughout the Physiotherapy department. Person Specification Education Essential Good standard of Maths and English Keyboard skills Knowledge of Microsoft Office Desirable ECDL Experience Essential Experience of working in a busy office environment Ability to prioritise and manage workload Desirable Experience with Myrddin/WPAS Call centre or similar experience Skills Essential Ability to communicate with staff at all levels Excellent organisational skills Excellent telephone manner Knowledge Essential Understand the need for confidentiality Understanding office practices Person Specification Education Essential Good standard of Maths and English Keyboard skills Knowledge of Microsoft Office Desirable ECDL Experience Essential Experience of working in a busy office environment Ability to prioritise and manage workload Desirable Experience with Myrddin/WPAS Call centre or similar experience Skills Essential Ability to communicate with staff at all levels Excellent organisational skills Excellent telephone manner Knowledge Essential Understand the need for confidentiality Understanding office practices Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cwm Taf Morgannwg University Health Board Address Ysbyty Cwm Cynon New Road Mountain Ash CF45 4BZ Employer's website https://joinctm.wales/ (Opens in a new tab)