Who You Are You are an educated professional with a degree or equivalent experience, ideally holding a professional qualification in housing. A management qualification and evidence of continual professional development will distinguish you further. You bring a proven track record of income collection management in a housing environment, with a minimum of three years of multidisciplinary line management experience. Your ability to drive continuous improvement in service delivery and outcomes is essential. Your skills include performance management in a target-driven environment, excellent analytical and decision-making skills, and superior verbal and written communication. Experience of effective partnership working and managing rent collection strategically is vital. A full clean driving licence and access to a vehicle for work purposes are also required. What the Job Involves As an Income Manager, you will manage landlord services of the Council’s social housing stock, focusing on maximising rental and service charge income. You'll supervise a team, ensuring customer satisfaction across tenancy management, neighborhood services, and leasehold management. Collaborating with internal and external stakeholders, you'll deliver effective landlord functions, ensuring policies and procedures align with legislation. You'll oversee income collection, prioritize early intervention in rent arrears, and ensure compliance with statutory responsibilities. The role involves optimizing digital systems, enforcing tenancy conditions, and monitoring service performance. You'll provide reports, assist in policy development, and uphold Association policies, including equal opportunities and health and safety.