What you will be doing:
1. Understands the business directions and supportsstrategic revenue growth targets and achievement of operating margins bysuccessfully managing services and leveraging Sopra Steria offerings, leadingto business growth with improved client satisfaction and value for money.
2. Assures new/transitioning services, and projects/changes to services,are fit for purpose, set-up for successful service delivery with minimal impactto existing services, with formal acceptance into service
3. Make sure that appropriate service delivery performance indicators areimplemented to monitor and measure the service delivery against contract/SLAand expectations, and to demonstrate Sopra Steria’s achievements to the client,optimising use of tools for efficiency and cost effectiveness
4. Be aware of the client contract and ensures that all services aredelivered in accordance with agreed scope to meet the client’s contractual andSopra Steria’s requirements in delivering to acceptance criteria, timescales,financial measures, quality measures, standards, service levels and contractualarrangements including change controls, taking corrective actions whennecessary
5. Responsible for appropriate relevant service controls are establishedand managed to ensure the service remains safeguarded, compliant, fit forpurpose and for the future, including patching, backups, software assetmanagement, licencing, data management
6. Manage effective security controls and compliance, aligned to contractand Sopra Steria requirements
7. Ensure that the service contributes to the quality of Sopra Steriaservice management capability and knowledge base, by developing personal andteam skills to the highest standard possible, and through participation in andcontribution to the Sopra Steria Service Management Community or externalrelevant industry groups/conferences.
What you will bring:
8. Understands service delivery models
9. Experienced in managing delivery to SLAs and metrics
10. Effective time management and adept at chairing CAB’s
11. Takes accountability and ownership for delivering good service
12. Stakeholder management and communication
13. IT services background
14. Professional SM qualification such as ITIL4 (foundation)
It would be great if you had:
15. Membership of a recognized professional IT body (, itSMF)
16. Relevant Sopra Steria experience
17. Professional SM qualification such as ITIL 4
18. Customer Experience Management (CXM & XLAs)
19. Knowledge of Agile ways of working
If you are interested in this role but not sure if yourskills and experience are exactly what we’re looking for, please do apply, we’dlove to hear from you!
Employment Type: Full-time, Permanent
Location: Newbury and Farnborough – 3 days a week on-site
Security Clearance Level: holding live SC, eligible for DV clearance
Internal Recruiter: Lee
Salary: up to £65,000 base
Benefits: £5400 Car Allowance, 25 days annual leave with the option to buyadditional days, Private Medical Insurance, Life Assurance, Pension, and 3% (ofbasic salary) flexible benefits fund.
Although this role is advertised as full-time, we believethat flexibility at work can promote work/life balance, increase yourmotivation, reduce stress and improves performance and productivity. We supportdifferent ways of working and can offer a range of flexible workingarrangements.