We are seeking an enthusiastic individual with a passion for animals to join us as a Head Receptionist at Albavet Veterinary Surgeons.
Location: To be based across all four of our sites
Contract: Permanent
Hours:40hours per week
Shift Pattern: Monday – Friday with a share in the Weekend rota
About the role:
Day-to-day responsibilities will include:
* Managing the Receptionist team, including training and providing support and guidance
* Creating and managing the team rota
* Supporting with Recruitment and liaising with the internal recruitment team
Additional Day-to-day duties of the role will include:
* Answering phones and booking appointments
* Responding to queries via phone, in person and email
* Registering new clients
* Completing insurance forms
* Dispensing medications
* Taking payments
* And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we're looking for in our Veterinary Head Receptionist:
* Previous Receptionist experience is essential
* Leadership skills would be highly desirable
* Resilient with the ability to cope with potentially distressing and emotional situations
* An excellent communicator with strong empathy
* Excellent customer service skills and experience in dealing with members of the public
* A positive attitude and excellent teamwork skills
* Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
* Salary will be up to £29,000 per annum, dependent on skills and experience
* All the usual CVS benefits!
To apply for this position please click 'Apply Now'.
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