Job Purpose:
To provide a point of contact for customers and Engineers. To coordinate Service Engineers daily. To raise new jobs, close and process chargeable invoices and close down non-chargeable internal jobs to the correct cost centre.
Person Specification:
1. PC Literate
2. Good telephone manner
3. Strong interpersonal, organisation, motivational and communication skills
Core Activities:
1. Take incoming calls from customers and action as necessary.
2. Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
3. Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide an updated daily status report on any ongoing jobs.
4. Log and provide key information to enable accurate and meaningful KPIs to be produced.
5. Customer liaison/Queries/Quotations/Estimates.
6. Engineer contact/Communication/Support.
7. Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager.
8. Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.
9. Produce estimates for chargeable work using a generic template.
10. Cover during absence/holidays for colleagues.
11. General Admin duties, including filing, emails diverted, letters, etc.
12. Authorise overtime in conjunction with the Service Manager, monitor and record on the internal log.
13. To ensure all completed chargeable jobs are invoiced daily and that all completed engineers' work in progress is closed down and cleared off the system daily.
Benefits:
1. Salary £25-£30K
2. 25 days annual leave (increasing with service)
3. Life assurance cover
4. Health cash plan
5. Pension
6. Employee and benefits hub
#J-18808-Ljbffr