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Senior Unified Communications Engineer, Yorkshire
Client:
Location: Yorkshire, United Kingdom
Job Category: -
EU work permit required: Yes
Job Reference: a95893c5ca08
Job Views: 6
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Senior Unified Communications Engineer
York - Hybrid - 2 days a week onsite
The role and its direct reports will be responsible for customer-facing Unified Network based services such as Unified Communications, Telephony, Mobile Services, and Video Conferencing.
Development of the UC network strategy including network design and roadmap.
* Day-to-day operational performance of the UC network to agreed SLAs and KPIs.
* Implementing changes to the UC network to meet ongoing business demands.
* Delivering continuous service improvement.
* Emergency response to critical incidents.
Knowledge and Experience:
* Minimum of 5 years' experience supporting/managing UC networks and platforms for a large multi-site organization.
* Experience working with Ring Central or other cloud-based telephony systems such as 8x8.
* Experience working with On-Premise phone systems like Avaya, Cisco.
* Desirable: Mobile Management DDI.
* Experience managing a team.
* Experience in managing network security.
* Proven experience in delivering and maintaining a UC strategy.
* Technical expertise in LAN, internet services, telephone systems, call centers, mobile services, video conferencing, telephony, and related hardware/software.
* Experience collaborating with third-party UC service providers.
* Implementation and service delivery of unified communications solutions.
* Managing fixed line and NGN/VGN services.
* Delivering mobile technology hardware and services.
* Design and delivery of video conferencing solutions.
Skills and Abilities:
* Strong experience leading a UC network team.
* Coaching and mentoring skills.
* Excellent communication skills for engaging diverse audiences.
* Innovative mindset to improve service quality, performance, and resilience.
* Ability to work under pressure and multi-task effectively in demanding environments.
Qualifications:
* CCNA Voice.
* M365 - Teams Voice Engineer or equivalent (MS-720, 721).
* ITIL V3/V4 Foundation.
* RingCentral certification (Desirable).
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