Leisure Activity Instructor (Llandegfedd Reservoir)
Date: 11 Mar 2025
City: Pontypool
Address: Pontypool, Wales, GB, NP4 0SY
Job Requisition Number: 7444
Work Type: Casual
Job Function: Leisure and Hospitality
Salary Range: £12.00-£14.00
Base: Llandegfedd (Postcode: NP4 0SY)
Please apply ASAP - we will review applications on a weekly basis until the role is filled with a suitable match.
Who we are
Did you know we also have a visitor attraction site at Llandegfedd? The site has a café and activity centre which offers both land and water-based activities. Come and join our enthusiastic team and work in one of the most beautiful sites in Monmouthshire. Want to see more? Click Here to take a look at our website.
About you
Qualifications:
* A National Governing Body (NGB) instructor qualification/certificate in a land or watersports discipline.
Experience:
* Following health & safety procedures.
* Working with the general public.
* Delivering water or land activities to individuals and groups of different ages and abilities.
Knowledge & Skills:
* Enthusiastic about putting our customers first every day.
* Ability to work on own initiative.
* Water safety knowledge.
* Excellent communication and interpersonal skills.
* IT literate – we use a variety of computer systems which we will teach you.
* Ability to communicate effectively in English.
* Always honest and professional.
Who you’ll work with
Internal:
External:
* Members of the public.
* School, youth and community groups.
* Local landowners and farmers.
Good to know
For an informal discussion about this role, please contact: Kai.Thomas3@dwrcymru.com and enter the job ID in the subject title line.
Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest.
Due to the nature of the industry, we require satisfactory references, post-offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles, there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.
We have great benefits, including:
* Annual pay review.
* Staff Discounts at our visitor attractions.
* Full training given and uniform provided.
* Beautiful working location.
* Flexible working hours.
Whilst also working for a not-for-profit company that truly cares about earning the trust of customers every day, and about looking after our beautiful environment.
What you’ll be responsible for
Your role will be to deliver engaging and high-quality activity sessions to customers; ensuring a high standard of health and safety at all times. Activity Centres are open 7 days a week and you will be expected to work evenings, weekends, and bank holidays.
* Provide excellent customer service; meeting, greeting, and helping every visitor gain the most from their visit.
* Deliver high-quality land and/or water-based activities, including team-building programs, in line with National Governing Body (NGB) and Welsh Water requirements.
* Work proactively as part of a team to set up and pack away on-site facilities and provide assistance to all customers using equipment at the site.
* Ensure the safety of all persons on site, including employees, participants of land and water-based activities, and members of the public. Follow company procedures for reporting incidents.
* Check in customers for activities, handle activity and booking enquiries, and take payments on the till as required.
* Present a professional attitude and appearance at all times, maintaining an excellent level of customer service and water safety. Communicate in an enthusiastic, knowledgeable, and helpful way to visitors, projecting a positive image for Welsh Water at all times.
* Ensure maintenance, repair, security, and cleanliness of all activity equipment is of a continued high standard in order to exceed the requirements and expectations of our customers and ensure a constant supply of working kit throughout the season.
* Work with the Ranger team on reservoir safety and biosecurity, and also the upkeep and tidiness of the site; litter picking, toilet cleaning, building, and site maintenance.
* Enforce the rules of the site and the waterside, especially the ‘no unauthorized swimming in reservoirs’ rule, the opening and closing times, and the safe marshalling of visitors when busy.
* Support conservation, educational, public access, and recreational activities, open days, and events.
* Work collaboratively with third-party organizations such as wildlife charities and volunteer groups.
* Undertake any other duties as required to meet the needs of the business, including providing support to other departments (such as the café or Ranger team) when required.
#J-18808-Ljbffr