Purpose of the Role
Full processing of all customer orders from receipt of orders through to delivery. Liaising with customers regarding the process and expected delivery dates.
Responsibilities
1. Processing of customer orders onto Reynaers ERP system. Linking of clients orders to purchasing.
2. Checking stock availability to determine a realistic delivery date.
3. Monitoring updated delivery dates against customers' requirements ensuring the Company meets the deadlines. Liaise with clients regarding delivery requirements.
4. Producing call off for customers.
5. Raising of picking notes, packing notes, and final delivery notes. Following up any queries or concerns that a client may have regarding their orders.
6. Arranging returns and processing any customer complaints.
Skills / Qualifications
1. Excellent numerical skills, knowledgeable and competent in the use of Microsoft Office particularly Outlook and Excel.
2. Organisation and planning skills.
3. Strong communication and problem-solving abilities.
4. Determination and persistence.
5. Ability to build strong relationships with both internal and external colleagues and customers.
6. Customer service skills and ability to handle and resolve complaints.
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