Please see both job descriptions attached The post holder will work using standard Operating Procedures, understanding what results are to be achieved, referring to their Line Manager as appropriate The role requires the individual to work as part of a multi-disciplinary team, to provide high quality individualised care to patients to achieve agreed KPIs. The post holder will be predominantly office based and undertake the following activities: Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate. Receive and make telephone calls to/from patients, relatives, GPs, wards and other NHS and non-NHS professionals/agencies, follow through all enquiries in a friendly and professional manner. Acting as a point of contact for patients, carers, relatives and other members of the multidisciplinary team. Dealing professionally with sensitive and challenging communication. Assist with booking, arranging and administering appointments and clinics as required by the service, e.g. urgent and routine referrals, elective admissions, and help to manage diagnostic lists. Assist with clinic cancellation requests, validating against speciality rotas, notify patients when required Management of medical records including tracking, tracing, filing and retrieving in line with Trust Policy. Support the management of timely investigative reports/results and escalate to the relevant clinical team. Participate in clinic reconciliation appropriate to the service. Administration in relation to theatre and waiting lists as required by service. Production/proof reading of clinical documentation (such as clinic letters) of a sensitive and confidential nature ensuring copy letters to other health care professionals / services are sent. Interrogate case notes to identify relevant information and to ensure accuracy of correspondence. Communicate complex and sensitive information to GPs and / or other health care professionals, in relation to patients conditions and prognosis. Data collection, update, management and maintenance of databases relevant to service. Where applicable, administer, coordinate and organise diaries and arrange meetings / events, resolving conflicting appointments and schedules. Collate documents and other preparatory items required for meetings pertinent to the service. To attend meetings and appropriate Committees to provide secretarial support by taking minutes and arranging meetings, as and when required. This could include support to consultants in their special interests role(s), e.g. Clinical Tutor, Child Protection, etc. Word processing utilising Microsoft Office communication pertinent to the service. General administrative and clerical procedures including receiving and sending e-mails, filing, photocopying, scanning of documents as required. Compliance with General Data Protection Regulations and patient confidentiality supporting processes for clinical governance and information governance. Undertake any other relevant administrative tasks that may be required for the effective running of the service. Utilise bespoke systems to determine outcomes/next steps and provide updates for service files and documenting appropriately e.g. via admin events. Prioritise and ensure clinical/non-clinical investigations are acted upon appropriately and timely, within standard operating procedures and meeting KPIs. Undertake routine or ad hoc data review as directed. Preparation of documentation for MDT as required. Keep appropriate statistical records/information as and when required for the clinical team for audit purposes. Provision of statistical returns required at regular intervals. This may involve entering statistical data onto databases. Provides and receives complex information to/from patients, occasionally of a sensitive nature in relation to appointments, correspondence and associated trust processes, policies and procedures. The post holder will be required to demonstrate own activities and provide support to new or less experienced colleagues. The post holder will manage their workload effectively, applying prioritisation and time management skills, ensuring information is timely, accurate and complete and relevant for the purpose for which it is provided. The post holder will have an appropriate manager available for guidance. The post holder will be proactive with respect to personal and professional development and become fully conversant with new developments affecting the role It is a requirement of the Trust that no secretarial support for private practice will be undertaken within contracted hours for the Trust. They must also be flexible both in availability and being able to offer appropriate cover for colleagues when they are absent from work due to annual leave or sickness etc. In some circumstances, there may be a temporary requirement to provide appropriate secretarial and administrative support to other services. The post holder may be requested to comment on any policy or procedural change. Engage in discussion in relation to service development. Engage and support quality improvement initiatives across your immediate team and within your service Postholder will ensure the appropriate use of trust resources escalating as appropriate The post holder will learn and develop existing skills appropriate to maintain standards and quality of care and ensure compliance with mandatory training and other role specific training. Once recruited, the post holder will be supported to gain experience over a minimum period of 24 months whilst at the same time completing the Medical Secretary Developmental Framework. The post holder will have the opportunity, no earlier than 24 months, to apply for a final review /certification, for consideration of their ability to transfer to the next pay band and Senior Medical Secretary job role. Upon satisfactory review / certification, the post holder will progress onto the AFC Pay Band 4 pay scale, Senior Medical Secretary job description / person specification.