Allison Homes is an award-winning private housebuilder dedicated to creating beautiful homes and communities across the East of England, the East Midlands and the South West of England.
Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are accessible and attainable for all with a quality product suitable for everyone.
We are proud of our people, and collaboration and teamwork are key to everything we do. Our Values are at our heart and centre around Trust, Teamwork, Kindness and Passion.
We are looking for enthusiastic individuals to help us achieve our ambitious growth plans and goals, to be part of our journey and to grow their career along with our success.
As a Customer Service Coordinator, you will be the first point of contact for our homeowners, ensuring all queries and issues are logged, managed, and resolved efficiently. You’ll coordinate diaries for operatives and contractors, track progress of remedial works, and maintain clear communication with customers throughout.
You’ll also handle NHBC claims, prepare weekly updates, and keep accurate records to support smooth operations. Your role is key to delivering a seamless customer experience and upholding our high standards of service and satisfaction.
Key Responsibilities
* Monitor and manage the Customer Services inbox, logging all calls and emails in the internal system.
* Validate customer issues and coordinate timely resolutions, escalating where necessary.
* Liaise with site teams and departments to ensure work is completed to a high standard and customer satisfaction is achieved.
* Coordinate diaries for operatives, sub-contractors, and suppliers to ensure efficient scheduling of appointments.
* Track, monitor, and report on the progress of remedial works, ensuring timely resolution and communication with customers.
* Prepare and distribute weekly defect reports, maintaining accurate records in customer plot files.
* Oversee contractor performance, reporting any issues and ensuring materials are available to complete remedial work.
* Manage NHBC claims, inspections, and updates, supporting the Customer Experience Manager with regular reporting.
* Ensure all documentation is maintained and archived in line with company procedures.
* Support with ad-hoc duties and attend meetings as required, upholding company policies and customer service standards.
What you will bring
* Experience in customer service, ideally within the housebuilding or property sector.
* Strong organisational skills and the ability to prioritise tasks independently.
* Excellent communication and interpersonal skills, with confidence handling customer complaints.
* A proactive, resilient mindset with the ability to work in a fast-paced environment.
* Good working knowledge of Microsoft Office and internal CRM systems.
* Flexibility and adaptability, with a customer-first approach to problem-solving.
* Understanding of NHBC processes and warranty procedures is desirable.
* Ability to embody and promote our core company values in day-to-day work.
What you get in return
* Discretionary Bonus Scheme.
* 25 days holiday (extending to 27 days holiday after two years of continuous service).
* Pension Scheme.
* Group Life Assurance.
* Group Income Protection Scheme.
* Smart Health Employee Assistance Programme.
* Opt in – Simply Health Cash Plan.
Are you ready to embark on an exciting journey with Allison Homes? If this sounds like you, apply today by sending us your CV along with a covering email or letter tocv@allison-homes.com by the closing date of 16th May 2025.
This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.
Unfortunately, due to the high volume of applications that we receive, only successful candidates will be contacted.
#J-18808-Ljbffr