Duties and Responsibilities: Identify and resolve Post Office Balancing queries Influencing and support the Post Office team to provide customer service standards expected in the Post Office To assist customers with any queries Demonstrate a good level of communication to external and internal customers Drive understanding and knowledge of the current promotions and Post Office procedures as laid out in current guidelines Ensure team adherence to all legal compliance and mandatory Post Office procedures as laid out in current guidelines Assist the Post Office Area Manager in the development of processes and controls to support Post Office operations Actively demonstrates the determination and the ability to deliver to success Motivates and inspires others to achieve and ensure that the Post Office team complete all mandatory training Skill/experience/qualifications: Strong leadership and managerial skills Excellent communication and interpersonal abilities Proficiency in Microsoft Excel and other relevant software Ability to multitask and prioritize tasks effectively Attention to detail and accuracy in record-keeping Knowledge of postal regulations and procedures is a plus