The UK's leading specialist fitness and leisure recruitment agency.
Service and Delivery.
Contact us 07746 791415 or email contact any of the team via People
Front of House / Social Media Assistant
Location: Crawley30 hours per week
Competitive Salary and Bonus Scheme
Some evenings and weekends required
The Role
We are seeking a Sales Receptionist and Social Media Assistant to deliver a first-class experience to members, prospective members, and visitors to our health club.
Your Daily Focus
* Create an excellent first impression with a warm welcome, tidy appearance, and pleasant manner
* Deliver exceptional customer service to all members and guests
* Register prospective members and guide them to the appropriate person
* Assist new members with enrolment and support current members with queries
* Provide information on classes and availability
* Handle membership renewal and cancellation queries
* Ensure the safety and security of members, guests, and staff
* Manage telephone enquiries and assist the Gym Manager with retention calls
* Maintain accurate records of queries, complaints, lost property, and repairs
* Ensure day-to-day tasks, emails, and phone calls are efficiently handled
* Create engaging social media content to promote the club, events, and special offers
* Help with the club's social media platforms and respond to member inquiries online
* Collaborate with the marketing team to enhance online presence and grow the club’s digital community
What We’re Looking For
* Passionate about customer service
* Friendly and approachable
* Cooperative, positive, and optimistic
* Strong team player
* Proactive and hands-on
* Highly organised and able to prioritise tasks
* Excellent customer service skills
* Ability to work with diverse individuals
* Handle pressure and make confident decisions
* Maintain a professional appearance and behaviour
* Effective communicator in person, in writing, and over the phone
* Experience with social media platforms and content creation
* Creative mindset with an eye for design and branding
* Willing to work outside normal office hours when needed
* Flexible in response to changing organisational needs
If you are enthusiastic, possess excellent interpersonal skills, and have a passion for fitness and social media content creation, we would love to hear from you!