Contract Type
: Permanent
Salary Package: £, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year
Hours: Shifts between the hours of. am – pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs Interview Process: -stage process
Why SCC?
1. An inclusive workplace
2. Excellent package: solid basic and company benefits
3. Hybrid working & core hours in line with role requirements
4. Career development and life-long learning opportunities
5. Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
Support the client’s estate of computers and peripherals within the client’s environment to ensure the contract SLA is maintained and customer satisfaction is maintained.
Key responsibilities:
6. Complete all allocated calls, maintaining high customer satisfaction.
7. Ensure compliance to all company and client procedures and policies.
8. Provide solutions or advise on technical issues encountered by self and colleagues.
9. Assist in testing and documenting new solutions for SCC and the customer.
Skills and experience:
10. Experienced IT Support engineer with Hardware Break Fix and Software / Operating System – Desk side Support experience.
11. Previous experience in a site-based role with good printer and / or electromechanical experience.
12. In addition, familiarity with network operating systems, MS Office, Windows operating systems, basic knowledge O, Azure, One Drive, Intune, AD would be ideal.
13. We require good diagnostic and problem-solving skills combined with extensive hardware break fix experience, primarily on Intel desktop, laptop, and associated peripherals.
About You