Description This is a great opportunity for someone with a customer service background looking to grow a career in data management, or more broadly within ERP system management. The Team Member position within our Data Management team is incredibly varied, including being responsible for user and system administration across multiple workstreams in Finance and HR. The team is critical to supporting Heathrow’s business-wide strategy of moving towards a digital and data driven future, which will provide the role holder the chance to join the team at an exciting time. Responsibilities User and workflow administration for multiple LHR Airports systems ensuring rigorous accordance with LHR IT controls policy and internal and external audit recommendations. Being responsible for regular system access, structural alignment and key control audits to ensure continued compliance and data integrity. System module administration, configuration, and HR/Financial structural alignment, often working in conjunction with other Heathrow teams and our 3rd party IT service providers. End user support, query resolution and escalation where necessary. Supporting the team during monthly financial reporting, system UAT/release and formal audit cycles, as well as involvement in projects and other continuous improvement activities. Qualifications Strong focus on customer service gained through working in a role with an accountability for providing customer service. Good analytical skills, with attention to detail and accuracy. Able to demonstrate experience working to controls and guidelines. Excellent written and verbal communication skills. Ideally, you’ll also have: Knowledge of Oracle Cloud and related systems, however training will be provided. LI-Hybrid