Customer Service Administrator - Aylesbury, Oxfordshire
* £25,000 - £26,500 per year
* Monday to Friday
The role of Customer Service Administrator:
* Managing and being responsible for your own portfolio.
* Comfortable and confident talking on the phone to internal and external people.
* Excellent time management - responding quickly and effectively to client queries/general emails.
* Responsible for managing a busy shared inbox as well as your own personal inbox.
* Scheduling and allocating works to internal engineers as well as subcontractors in a timely and efficient manner.
* Prioritising important works to ensure the SLAs are met which have been set by the client.
* Consistently updating in-house system as well as CAFM systems which the client can view.
* Raising various jobs and purchase orders daily.
* Working as a team to complete various daily tasks.
* Form and maintain working relationships with work colleagues, account managers, engineers, and clients.
The ideal Customer Service Administrator:
* Great organisational and time management skills.
* Confident and comfortable communicating over the phone with internal and external parties.
* Strong written communication skills for responding to emails.
* Excellent communication skills with the ability to convey technical information clearly to non-technical users.
* Ability to form and maintain professional relationships with colleagues, account managers, engineers, and clients.
* Ability to work effectively as part of a team to complete daily tasks.
* Great attention to details.