Role Title: ServiceNow Developer
Role Location: Leeds, UK
Role Type: Contract/Permanent (Hybrid)
Job Description:
Key Responsibilities-
Platform Development & Configuration:
Design, develop & implement ServiceNow solutions, including custom
applications, integrations & flows.
Configure, support & maintain core applications such as; ITSM, ITOM, PA,
CSM, SPM, CSDM, CMDB, Employee Centre & Integration Hub.
Technical Leadership & Collaboration:
Serve as a technical lead providing guidance & best practices.
Collaborate with stakeholders to gather & analyse requirements, translating &
documenting these into effective ServiceNow solutions.
Work with cross-functional teams to ensure seamless integration & delivery of
end-to-end solutions.
Innovation & Continuous Improvement:
Stay current with ServiceNow best practices & industry trends to promote
innovation.
Develop proof of concepts (POCs) for new ServiceNow features &
capabilities.
Lead cross team initiatives to drive innovation ideas & see these through to
fruition (with the prospect to re-purpose these capabilities across other
customers).
Must Have Skills
Able to commute to the central Leeds office.
Minimum of 4 years of experience as a ServiceNow Developer, with at least 2
years in a senior or lead role developer role.
Extensive experience with ServiceNow development, including scripting
(JavaScript, Glide).
Strong understanding of ServiceNow modules such as; ITSM, PA, CSDM,
CMDB, Employee Centre & Integration Hub (REST & SOAP web services &
API integrations).
Good understanding of ServiceNow out of the box architecture.
Proven experience in developing & implementing innovative solutions on the
ServiceNow platform, driving thought leadership.
Excellent analytical & problem-solving skills, with a strong attention to detail.
Effective communication & interpersonal skills, with the ability to work
collaboratively in a fast-paced environment, potentially across multiple
customer environments.
ServiceNow Certified System Administrator (CSA).
ITIL v4 qualified.
Preferred Skills
Experience with Agile/Scrum methodologies & tools.
Good understanding of ServiceNow modules such as; ITOM, CSM & SPM.
Good understanding of the Atlassian products, such as Jira & Confluence.
Good understanding of authentication methods used within ServiceNow.
Certified Implementation Specialist (CIS), or other relevant certifications.