Leasehold Scheme Manager Salary: £18,395 per annum Contract type: Permanent Working hours: 22 hours per week, Mon-Fri Location: Berryscroft Court (on-site) Laleham, Middlesex About A2Dominion We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Our 70,000 customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers. Role Overview As Leasehold Scheme Manager you will be providing frontline person-centred housing management services to Customers within our retirement living environments. Key responsibilities •Be accountable for Health & Safety and Fire safety checks including comprehensive and clearly auditable records. Effective liaison between internal departments as necessary. •Effective management of the building and estate to ensure effective health and safety management, security and cleanliness of the site. This will include things such as reporting repairs, undertaking fire alarms, conducting pull cord checks and effective recording of this. •To provide a person-centred service to our customers that encapsulates our ‘Retirement Living’ ethos utilising the provided tools and guides available. Accountable for appropriate and effective safeguarding reporting and actions, in line with legislation and internal reporting systems. •Be responsible for customer engagement and consultation, facilitate customers’ aspirations for social and wellbeing activities, proactively, engaging with care, statutory, and voluntary agencies, ensuring the service and site is accessible to all. •To manage low level ASB cases in accordance with policies and procedures working with the Housing team and provide clear guidance to customers reporting ASB. To be the point of contact and liaison with all relevant agencies, both statutory and voluntary as required. •To be responsible for regularly monitoring and reporting on the general safety and wellbeing of customers, including signposting, and referring customers to support services’ where appropriate. •To manage low level complaints or dissatisfaction on site in accordance with A2Dominion Policy. •To support Housing Manager with general queries relating to Service Charges. More about you •Team player •Excellent communication skills as you will act as a first point of contact for tenants •Social care experience and/or experience working with vulnerable customers desirable, but not essential •Knowledge of safeguarding essential •Organisational skills, including time management and ability to meet targets •Ability to work under own initiative •Educated to GCSE level or equivalent in Math's and English (Grades A- C) •Intermediate IT skills •Social care related qualification desirable •Health and Safety L2 desirable Application process Please attach a tailored CV for this role, ensuring it highlights relevant experience and provides explanations for any employment gaps. Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working Investment in your learning and development In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions. A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required. At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs. If you require a reasonable adjustment during the recruitment process, please contact our Resourcing Team to request: resourcinga2dominion.co.uk Meeting the role requirements We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our Resourcing Team to discuss your application further at resourcinga2dominion.co.uk A2Dominion are proud to be a family friendly employer Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us. Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.