Location Manager - Rented Housing
Location: Osborne House, Wallsend
Hours: 20 hours per week
Salary: Up to £26,707 per annum pro rata
About the Role
Working with different individuals every day, a Location Manager’s job is incredibly varied, and no two days are the same. We connect with our communities in different ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters, tenancy matters, and relationships with your residents.
The Location Manager role is very diverse and involves working with departments across the organisation, so you will need to feel confident taking the lead on managing relationships with key stakeholders and partners.
You will be responsible for:
1. Managing properties and supporting residents to live independent lives.
2. Letting properties, managing rent accounts, dealing with anti-social behaviour, and ensuring repairs are carried out.
3. Listening to residents and addressing issues before they escalate into complaints.
4. Taking ownership and investigating complaints fully when they arise, ensuring residents are listened to and kept informed.
5. Maintaining resident trust and confidence in Anchor through effective communication, setting expectations, and delivering on promises.
6. Managing the location’s budget and service charge accounts, ensuring homes are well maintained and repairs are completed to a high standard.
7. Ensuring safety at the location, conducting health and safety checks and risk assessments in accordance with policies and procedures.
8. Supporting residents to live independently by collaborating with external agencies such as local authorities, care providers, social workers, and medical professionals.
9. Encouraging resident inclusion in social events, both internally and within the wider community.
Life’s too short to be in the wrong job.
A career with Anchor housing is all about providing older people with independence and security within a happy community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s.
At the heart of every Anchor housing community are great people ensuring that everything runs smoothly. Our ambition is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is the best place to build your career.
Are You the One?
Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and possesses great relationship management and communication skills.
Ideally, you will have previous housing or care experience and have worked with vulnerable client groups, but that’s not as important as having the right attitude, resilience, problem-solving ability, and a willingness to learn.
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