FOOD AND BEVERAGE OPERATIONS MANAGER - Harrogate
Position: Full Time
Salary: Competitive rate of pay plus monthly service charge, typically 2,400 annually
Hours: 45 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a state-of-the-art gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide, which recognizes a commitment to service excellence worldwide.
Key Responsibilities
1. Being fully responsible for the success and smooth operation of one of our Food & Beverage divisions.
2. Overseeing and leading all Food & Beverage teams in all operational aspects, fostering a welcoming, happy, and engaged team culture.
3. Ensuring the guest experience remains at the forefront of all activities, making necessary arrangements to deliver a flawless service.
4. Being accountable for the financial success of the division, ensuring efficiency and effectiveness across all outlets.
5. Leading change initiatives to meet set targets.
6. Managing staff training to equip the team with the necessary tools to perform their roles effectively.
7. Maintaining appropriate headcount through recruitment and focusing on staff retention.
8. Collaborating closely with support departments such as Reservations, Marketing, and Sales.
9. Ensuring compliance with all Health & Safety and legal requirements.
Key Skills, Qualities & Experience
1. Previous experience in a similar role or as a successful Head of Department in a large outlet within a 5-star hotel.
2. A hands-on leader capable of managing one of the hotel's largest divisions confidently.
3. A proactive leader committed to continuous improvement.
4. Ability to drive change where necessary.
5. Experience with Forbes or LQA standards is advantageous.
6. Attention to detail and operational excellence.
7. Proven track record of developing high-performing teams.
Benefits
We offer a comprehensive benefits package and excellent career development opportunities, including:
* Tips typically over £200 per month (£2,400 per year)
* Complimentary bespoke uniform and chef whites
* Complimentary meals during shifts
* Refer a Friend bonus - Earn up to £1000
* Complimentary employee parking
* State-of-the-art onsite gym with personal trainer support
* 31 days annual leave (including bank holidays), increasing with service
* Professional development programs at all levels
* Reimbursements for work shoes, sight tests, and memberships
* Modern, spacious discounted live-in accommodation for eligible roles
* Access to exclusive employee benefits, rewards, and discounts tailored for hospitality staff
* Recognition events, including an annual awards ceremony and team celebrations
* Employee Assistance Programme and wellbeing support
* Team Member of the Month awards
* Discounts on Grantley Hall restaurants, spa products, and gift shop
* Discounted stays at Grantley Hall and other Pride of Britain Hotels
* Cycle to work scheme
* Access to Wagestream for instant wage access
* Simplyhealth health cash plan
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