The Customer Service Support role is crucial in providing top-tier assistance to clients. This role requires strong communication skills and a knack for problem-solving in a fast-paced environment.
Client Details
Our client is a reputable company known for their commitment to customer satisfaction and a strong emphasis on technology-driven solutions.
Description
The Customer Service Support responsibilities are:
1. Providing excellent customer service to ensure client satisfaction.
2. Resolving customer queries efficiently and professionally.
3. Working collaboratively with the customer service team.
4. Identifying and reporting service issues to the management team.
5. Staying updated on industry trends and company products.
6. Participating in professional development and training sessions.
7. Working towards KPIs.
8. Keeping spreadsheets up to date.
Profile
A successful Customer Service Support should have:
1. Strong communication and interpersonal skills.
2. Experience in a customer service role.
3. Proficiency in using customer service software and CRM systems.
4. A proactive approach to problem-solving.
5. A team player with a flexible attitude.
6. A positive can-do attitude.
Job Offer
An estimated annual salary of £24,000.
Hybrid working arrangements for work-life balance.
An engaging company culture that values teamwork and innovation.
The opportunity to work in the thriving industry in Polegate.
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