The role:
The Baths Host at Aire Ancient Baths plays a pivotal role in delivering a world-class experience to our guests. As part of the team in-charge of our baths area, the Baths Host is responsible for creating a warm and welcoming atmosphere, ensuring each guest feels special from the moment they arrive the baths area until their departure. The ideal candidate will be professional, personable, and dedicated to maintaining the high standards of service that define our luxury spa and thermal baths .
Daily, you will greet guests with a warm and genuine welcome, offering a professional and friendly disposition. You will manage the receiving of guests in our waiting area efficiently, communicating with the links team that guests are in your care. Give a proper introduction of the guests' experience (length of experience, what to expect, etc)
You will also conduct guided tours of the baths area, highlighting key features of the different pools and relaxation areas. Explain expectations around behaviour and rules (quiet environment, ringing of the bell).
You will answer questions about services, treatments, and the history or benefits of the thermal baths. You will also have the opportunity to upsell our services to guests.
You will be delighted with our place in London, located in the Covent Garden district, where the antique house of James Matthew Barrie, the Peters Pan author, has been given a new lease of life and now is part of the magical AIRE atmosphere.
The team will support you from the first day and will guide you in acquiring new knowledge.
It is an exciting opportunity to join our new site in London, come and live the AIRE experience!
Who you are:
1. Experience in the hospitality industry.
2. Professional English level is required.
3. You are completely customer-oriented and you have excellent interpersonal skills.
4. You need to be flexible with the schedule. This is a weekend/weekday contract and includes shifts in the evenings and/or in the mornings.
What we offer to you:
5. Annual salary £12,238.54 for a part-time contract (16h).
6. Permanent contract.
7. Coffee at our canteen.
8. Gift AIRE experience on your birthday.
9. 30% off in all our experiences.
10. Weekend Supplement and Overtime Supplement provided.