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Client:
FirstGroup
Location:
Truro, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
a848694b27a6
Job Views:
6
Posted:
09.02.2025
Expiry Date:
26.03.2025
Job Description:
Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
As a Customer Service Apprentice at GWR, you'll train and learn while you earn. You'll get an opportunity to experience a variety of on board and station work placements including Station Operations, Gateline, Customer Host, Ticket Office, and Revenue Protection where you'll gain real customer service skills. You will have lots of opportunity to learn from our experienced colleagues and our academic partners.
Who are you?
You'll enjoy working with people, both customers and colleagues, have great communication and team working skills. You'll bring with you your enthusiasm to learn and a commitment to broadening your knowledge and understanding.
Essentially, you must be over 16 years of age, live within one hour of your chosen location, and have GCSEs (or equivalent level 1 qualification (or predicted) results) in Maths and English.
Our scheme offers vocational training, development sessions, team building events, and on-the-job training. You'll get the opportunity to attain a Passenger Transport Level 2 qualification.
You'll also undertake the Duke of Edinburgh Business Gold Award. To achieve the Award isn't a competition or about being first – it's about setting personal challenges and pushing personal boundaries.
GWR is a place where you can truly be your unique self, thrive, and be part of an awesome family.
As an Apprentice, you will be contracted to work 35 hours per week. Shifts will start no earlier than 07:00 hours and finish no later than 20:00 hours. You must be able to get to your base location under your own steam by 07:00 hours should public transport not be available. The working week is Monday through Saturday, with a rest day and study day during this period. During periods of training, overnight stays may be required.
The apprenticeship scheme starts on 26th August 2025 and is for 18 months.
The recruitment process will involve:
1. Completion of your online application form
2. A series of online testing
3. If shortlisted, you will be invited to attend a selection event scheduled for week commencing 21st April or 28th April depending on which location you have applied for.
4. The closing date for applications is midnight 7th March 2025
The salary details are as follows:
Starting Salary for Under 18's is £13785 / Starting Salary for Over 18's is £23000
For more information and queries regarding the application process, please contact the Recruitment Team.
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