Client Account Manager – Full-Time, Permanent
Location: Bedford (No direct public transport to the site)
Working Hours: Monday to Friday, 8:30 am to 5:30 pm (1-hour lunch break)
Salary: £29,000 per annum
Work Flexibility: Option to work from home 1 day per week after successfully completing a 3-month probationary period.
Benefits:
22 days holiday (increasing by 1 day per year after 2 years, up to a maximum of 25 days).
Free on-site parking.
Reporting to: Client Account Team Director
Responsible for: Managing a portfolio of client accounts (no direct reports).
About the Role
As an Client Account Manager, you will be the primary point of contact for a portfolio of clients, ensuring their needs are met and expectations exceeded. This is a hands-on role, combining direct client account management with cross-departmental coordination to deliver seamless service.
The ideal candidate will be people-focused, with excellent interpersonal and organisational skills. You will excel at building meaningful relationships and driving the success of both your clients and the business.
Client Account Manager Key Responsibilities
Client Relationship Management
Build and maintain strong relationships with designated clients, acting as their primary contact.
Understand clients’ business structures, objectives, and challenges to provide tailored solutions.
Conduct regular review meetings to discuss performance, updates, and service improvem...