Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title Field Service Lead Location Redditch About Us Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated parts. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers' specific uses. Gardner Denver Transport Solutions is a leading supplier of pressure and vacuum technology to the transport industry including as a leading supplier of drive critical compressor for vehicle electrification. Our electrification products support the transition of a wide range of vehicles including bus, truck and off-highway applications to zero emissions through innovative product solutions and dedicated customer support. Job Summary Acting as the first point of contact for in-field technical support to our customers the FSL will coordinate all aspects of the issue resolution process from initial report to resolution. Working closely with the commercial team and local service network the FSC will ensure a fast and robust response to any issues raised, providing on site investigations and technical support where necessary. The FSL will then be responsible for coordinating any next steps, interfacing with the warranty, plant and service teams to resolve issues and generating supporting documentation. The FSL will also coordinate the activities of the service network. They will offer technical and logistical support to our service partners ensuring best practice is followed. They will take responsibility for tracking repair and service activities at each service partner and balancing inputs from the field. The individual will support continued development of the in-field issue processes and act as the 'voice of customer' providing feedback from the field to the eMobility team. This is a key role within a growing organisation operating within the vehicle electrification sector. The successful candidate will be a key figure in the development of our aftersales support provision and as such the role offers significant opportunities for growth and development. Responsibilities - Provide technical, in-field support for key OEM bus & Truck customers including: - Conducting investigations and diagnostics of eCompressor systems at customer locations around Europe. - Perform limited on-site repairs and maintenance. - Provide timely, professional communication to the customer about the status of each concern. - Establish and maintain a complete record of in field issues including warranty and zero miles claims. - Provide support for the service centre network including : - Co-ordinating and tracking warranty and repair works. - Provide technical support and guidance. - Support development of service centre process and ensure compliance with agreed standards. - Champion maintenance best practice and support the commercial and product teams to maximise revenue generation. Basic Qualifications - A HNC/ HND or equivalent in a technical discipline - Qualifications focused an electrical or mechanical vehicle subject would be beneficial - Equivalent career experience or alternative qualifications considered. - Fluency in English Travel & Work Arrangements/Requirements - Site based with some flexibility - International travel required (up to 50%) Key Competencies - Proven experience in a field service role dealing with electro-mechanical systems. - Hands on experience maintaining electro-mechanical equipment or similar systems. - Excellent communicator with strong verbal and written skills including report writing - Capable of building relationships with both internal and external stakeholders. - The successful candidate should be organized with a structured, process driven approach. - Willing to support development of internal processes and demonstrate best practice in these cases. - Comfortable working in a fast paced, diverse and evolving work environment. Desired: - Previous experience within the automotive Tier 1 supply chain or in vehicle mechanics would be desirable - Experience of automotive quality processes (Such as 8D/ APQP/ PPAP) would be beneficial. - A service background in vehicle mechanics, electronics or compressor systems would be highly desirable. What we Offer - 25 Days Holiday 8 Bank Holidays (Option to purchase 5 days after probation period) - 7% Employer Pension Contribution - Westfield Health Medial Cash Plan Cover - Death in Service Benefit of 4 x salary - Cycle scheme (After probation period) - Electric Car Scheme (After 1 year employment) - 10% of salary in shares after 1 year of employment - Costco Gold Company member, allowing employees to join. - Employee Assistance Program - Enhanced Maternity & Paternity Policies LI-MT1 Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.