Chunc Limited is a family-run business and forms part of the HR Smith Group. We design, develop, and manufacture a range of manual attendant-controlled wheelchairs in our factory based in Hereford. For children through to young adults with moderate to complex postural needs: offering comfort, support, and mobility every day, for both indoor and outdoor use.
Part of HR Smith Group, with a commitment to innovative product design, British manufacturing, and in-house expertise. Every chair is hand assembled and delivered directly to our customer within 10 working days.
Are you a compassionate, empathetic, and experienced Office Administrator looking for a new challenge? Customer-facing, you will be at the forefront of providing customer support before, during, and after purchase, reflecting our commitment to excellent service. We work directly with families and a range of Healthcare professionals across the NHS.
Primary duties and responsibilities:
* Manage customer communications via phone, email, and mail.
* Provide first-line customer support with a general understanding of the Chunc product portfolio.
* Process quotes, orders, and coordinate bespoke modifications with production, shipping, and accounts teams.
* Schedule and coordinate customer Rental Chair service.
* Liaise with hospitals and private clients for Rental and FOL equipment collection.
* Drive customer order workflows, maintain records, and support warranty follow-ups and issue resolution.
* Assist field-based Seating Specialists and Distributor network with sales administration.
* Maintain a thorough, accurate, and up-to-date filing system.
* Ensure professional communication standards internally and externally.
* Self-motivated with a positive attitude, taking pride in your work.
* Committed to high standards and detail-oriented.
* Strong communication and organizational skills, and able to take initiative.
* Skilled in multitasking while maintaining professionalism to meet deadlines.
* Proficient in MS Word, Excel, and PowerPoint; CRM experience is a plus.
* Experience in care, healthcare, or medical devices advantageous.
Benefits:
* Cost of living reviews carried out annually by the Directors.
* 20 days holiday plus bank holidays and your birthday off (to be taken any time in the year).
* Long service holiday accrual scheme where you gain 1 extra holiday day per year from 5-10 years’ service up to a maximum of 26 days.
* Life Insurance Scheme – 3x annual salary.
We have a positive, professional, and welcoming environment; you will have the opportunity to work within a fully integrated multidisciplinary business. We offer good job security and stability with career development opportunities for the right candidate.
Full-Time Position
* Hours are based on a 40-hour week, Monday to Friday 8.00 am to 4.30 pm with half an hour each day for lunch. No weekend, evening, or bank holiday working.
* Salary commensurate with experience.
* Free internal training provided as required.
* Opportunities to progress, promote internally, and upskill.
Due to the nature of the business being a manufacturing environment, working from home arrangements are not available.
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