Date Posted: 2025-01-27 Country: United Kingdom Location: GBRBRC112: Raytheon UK Top Floor, Unit 730 Wharfedale Road, Winnersh, RG41 5TP, United Kingdom Position Role Type: Unspecified Job Title: Workplace Services 2nd Line Support Engineer Location: Winnersh RG41 (Hybrid working with a minimum of 3 days a week on site) - Flexibility a must Job Description: Reporting to the Workplace Services Team Leader, this new role will require an individual who is able to flex and adapt as the organisation sets up a new office to support a key new office to support a significant growth in business. This will be a fantastic opportunity to join a brand-new area within our business. You will be a champion for great Customer Service, the role combines onsite and remote site support. You will also be a self-starter as well as self-sufficient and has a considerable length of experience working as a 2ndLine Engineer. And finally, you will be comfortable in working work with people at all levels to deliver the outcomes required for the business to be successful. Main Duties: - On-site deskside support working in a classified environment - 1st / 2nd Line Application support - 1st / 2nd Line Infrastructure support - Network troubleshooting - Laptop/Desktop imaging, deployment, and support - Mobile devices hardware support - eg tablet, iPhone - Onsite project task support - "Moves, Adds, Changes" cabling and installation, rollouts - Audio Visual / Meeting / Conference support - Development of knowledgebase articles and documentation - Incident, Problem and Change Management - Service Request fulfilment - A shift left mindset where knowledge sharing and training of the Service Desk enables the realisation of more first time fixes and reduces the time to resolution for the customer - Contribute to IT Asset Management records as appropriate. Essential Knowledge / Skills: With excellent customer service and influencing skills, you will build rapport and credibility with internal colleagues to focus on delivering results for the business. You will also have: - A solid technical understanding of Active Directory, SCOM, SCEP, SCCM, Citrix, CompTIA. - Technical aptitude, requirements management, and the ability to assess and articulate risk, issues and non-compliance. - Ability to Travel (UK) and work with minimal supervision (Full Driving license required) - Existing Security Clearance (SC) or ability to become security cleared. Desirable: - ITIL Foundation and relevant technical qualification(s). - Practical experience of IT operation, project delivery and troubleshooting across user devices, servers and networking. - Training and knowledge of health and Safety risk assessments, method statements and safe working practices. Standard Benefits: - 25 days holiday (increasing to 27 days) statutory public holidays. - Contributory Pension Scheme (up to 10.5% company contribution). - 6 times salary 'Life Assurance'. - Flexible Benefits scheme. - Discretionary Bonus scheme. - Enhanced family friendly policies. - 37hr standard working week, with an early finish on Fridays whilst operating a 'Hybrid Working Model' - Canteen facilities are available at Harlow & Glenrothes sites. Manchester & Gloucester offer free snacks & drinks (hot & cold). LI-MF1 RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.