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Senior Sales Associate
Application Deadline: 25 April 2025
Department: Boutique
Employment Type: Permanent - Part Time
Location: Glasgow
Reporting To: Boutique Manager
Compensation: GBP 13.35 / hour
Description
To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as support the management team in coaching new and existing Associates.
Contract Type: Permanent
Weekly Hours: 16
What Will You Do?
Day to Day
* Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.
* Responsibility for opening and closing the Boutique in the absence of the Boutique Manager or Assistant Boutique Manager.
* Promote and maintain good housekeeping and visual merchandising standards throughout the Boutique and participate in window campaign changes as required.
* Complete any other tasks required by Boutique Management to support the needs of the business.
* Offer & provide demonstrations (including hand massage) to all customers.
* Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required.
Commercial Flair
* Consistently meet/exceed your personal Key Performance Indicators (KPI's) set by the Boutique Manager to contribute to the success of the Company.
* Demonstrate a good understanding of different market types and customers.
People
* Support the management team in the ongoing coaching of the team's product knowledge & understanding.
* Be responsible for team management in the absence of the Boutique Manager and/or Assistant Boutique Manager.
Future Focus
* Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers.
* Seek opportunities to support Brand through project work.
* Uphold the L'Occitane values ensuring PROSPERITY is at the core of everything we do.
* Ensure all online training is completed to ensure your development is a priority whilst with L'Occitane.
Driving Results
* Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L'Occi way.
* Support in-Boutique and external customer events.
* Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
The Perfect Candidate:
* A love of retail; it's essential that you want to be in a customer facing environment as we are an experiential brand.
* Excellent customer service skills.
* Confident and effective communication and listening skills.
* Able to demonstrate pro-active selling ability.
* Highly motivated to achieve personal KPI's and contribute towards Boutique objectives.
* Able to work effectively in a team.
* Reliable, honest and flexible.
* Positive and friendly attitude as well as consistent ability to operate at your best.
What we offer you!*
* Discretionary Company Bonus scheme.
* Contribution Pension Scheme.
* Holiday Allowance - above statutory.
* Flexible Bank Holidays.
* Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year.
* Hybrid working for Office based staff - 3 days in the office.
* Work from Anywhere Policy - up to 4 weeks a year.
* Volunteering 1 Day.
* Half day leave for Birthday.
* One day's holiday for NewlyWeds.
* Discount Scheme.
* Monthly product allocation.
* Reward Gateway - company benefits platform.
* Cycle to work scheme through Reward Gateway.
* Travel Loan through Reward Gateway.
* Subsidised health & wellbeing plan.
* Long service awards.
*some eligibility criteria may apply
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