Customer Service Technician - Cheltenham, EnglandIn a Nutshell…We have an exciting opportunity for a Customer Service Technician to join our 5 star team within Vistry Cotswolds, at sites across the region with head office in Cheltenham. As our Customer Service Technician, you will rectify defects reported by purchasers within the Vistry and NHBC warranty periods and continue the Company’s commitment to the customer journey. Let’s cut to the chase, what’s in it for you…Competitive basic salary and annual bonusCompany vanSalary sacrifice car scheme available to all employeesUp to 33 days annual leave plus bank holidays increasing to up to 39 days with service2 Volunteering days per annumPrivate medical insurance, with employee paid coverEnhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrificeLife assurance at 4 x your annual salaryShare save and share incentive schemesEmployee rewards portal with many more benefits…In return, what we would like from you…Behave in line with our company values – Integrity, Caring and QualityEducated to GSCE / GCE standard in Maths & English, and, or,BTEC diploma in Building Construction or an NVQ Level 2 or similar, orCity & Guilds in relevant tradeValid CSCS cardDriving LicenseProven experience working for a residential house builder as an assistant site manager or materials controller or tradesDetailed understanding of NHBC customer handover requirementsGood understanding of Microsoft Office, Excel, OutlookAbility to handle complaints and difficult situationsMulti-trade skills including Carpentry and internal/external door adjustment, decorating (emulsion and oil-based paints), basic tiling, able to mastic internally and externally, able to repair blown tapes, nail pops and repair cracks to plasterboard, basic understanding of plumbing (wastes / taps etc.)A general knowledge of constructionGood planning and organisations skillsProblem solving and decision-making skillsA polite, tactful, and assertive attitudePatience and calmness under pressureExcellent communications skillsGood team working skillsWilling to work extra to meet deadlines as and when the business needs require itDesirable…NVQ levels 3 & 4 in customer servicesBe working towards or completed an ONC / HND in ConstructionCompleted the Bovis Homes or other internal development programmeDemonstrable career within the construction industry or hold relevant qualifications along with experienceRelevant industry standard training (CDM, first aid, scaffold appreciation, lifting operations etc.)Good understanding of building regulations and legal obligationsMore about the Customer Service Technician role…Using weekly job sheets, plan diary and work schedule.Return all job sheets to Coordinators within 3 days.At all times carry Vistry identification when visiting customers.Complete all administration and documentation in an accurate and timely manner, including completion of job sheets for emergency call outs.Support our site teams as needed.Act as a triage service for items reported.Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser and at the direction of the Customer Service Manager.Liaise with the purchasers as and when required.Ensure that all materials are available at the commencement of the jobs.Ensure that any problems or incomplete work are reported to the Customer Care Co-ordinator immediately.Inform the Customer Service Manager and Co-ordinator of any problems encountered or where a specialist contractor is required.Complete customer defects within a 28-day period or as soon as reasonable possible.Report defects not completed within 28 days to the Customer Service Manager / Director.When visiting a customer’s property, always conduct yourself in a professional and courteous manner.Always wear the correct uniform and PPE.Take every precaution to minimise disturbance and to protect the customers property at all times.Carry out work in a safe manner, being particularly aware of customers and any children that may be in the home during your visit.Ensure that any substances hazardous to health are used in accordance with COSHH assessments.Ensure that all electrical equipment is regularly tested.Ensure that the loading of vans is within the manufacturer’s safe working limits.Attend health and safety and other training courses as requested by the Company.Ensure you have read the Company’s health and safety policies and procedures observe them at all times.Report accidents or near misses immediately to your manager and record them in the accident book.Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager.Wear appropriate protective clothing on site at all times.Attend all health and safety training as required by the Company.Finally, let’s tell you a bit more about us…We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-TP1Job Type: Full time, PermanentDepartment: Customer ServiceLocation Detail: Cheltenham, Gloucestershire