The Role
Working as an integral part of the Application Support team, you will work closely with Support Analysts, Software Developers, Product teams, Service delivery teams & 3rd party suppliers to ensure the smooth running of key client assets across Tax & Legal.
We are looking for someone with a background in technology, ideally to degree level to join an expanding team and be part of a new Technology capability in our Glasgow office.
The role is full-time in Glasgow, with some travel required to London and other locations around the UK.
You will have …
1. Proven track record of excelling in a busy service delivery environment
2. Excellent troubleshooting and problem-solving skills
3. Strong communication skills – written and verbal
4. Ability to grasp new concepts and learn quickly
5. Familiarity with ITIL concepts and associated best practice
6. Experience of one or more industry standard ITSM tools
You may have ...
7. Intermediate knowledge of SQL scripting and/or PowerShell scripting
8. ITIL Foundation certification
9. Experience of supporting bespoke software solutions
10. First-hand experience of incident management & request fulfilment in an Application Support/2nd line context
In this role you will …
Primarily be managing and resolving or escalating incidents and service requests via our ITSM system and supporting bespoke/in-house built applications utilising various technologies including BPM/Low Code development platforms as well as commercial, off-the-shelf systems. The role has a focus on problem solving and troubleshooting to a high degree using all available resources so demonstrable strength in these areas is key.