Customer Service Advisor
Based in Clevedon
Hours 8:30am-5pm with 1 hour lunch
Salary: £22,500 pa + Benefits
Benefits:
Company discount
Uniform provided
Company events
On site parking
Are you a positive individual with exceptional communication skills? Do you thrive in a fast-paced environment where you can provide excellent customer service on the phones? Britannia Windows is looking for a Customer Service Advisor to join their team. This is an exciting opportunity to contribute to a young, dynamic and customer-focused team.
The key purpose of this role is to qualify and assess existing and new enquiries moving them through the sales pipeline. You will be setting appointments for our sales designers along with dealing with general queries on the phone.
This role would be suited to someone who enjoys their working days on the phone. A positive customer service attitude is essential for becoming part of our friendly team.
No previous experience needed as full training will be provided, however, previous customer service experience will be very beneficial.
Responsibilities:
Respond to customer inquiries and requests via various communication channels, such as phone, email, chat, or in-person interactions.
Process incoming enquiries received from our digital channels.
Communicate with both internal and external customers through various channels
Maintain a positive, empathetic, and professional attitude at all times
Resolve custom...