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Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.
Based in: Cowley,
Cheltenham
Reports to: General
Manager
We are looking for an Assistant Hotel Manager to join and challenge our
dynamic team! You will be responsible for various operational matters and
support the General Manager in their daily tasks. Together, you will lead and
coordinate the hotel's activities with a special focus on guest and team
satisfaction. In the absence of the General Manager, you will be responsible
for the smooth running of the hotel, decision making and the application of
group standards.
DUTIES AND RESPONSIBILITIES
Operational Supervision:
* Propose rapid and well-thought-out solutions in the event
of unforeseen circumstances.
* Ensures good communication between departments,
delegates tasks to managers and follows up.
* Ensure the adherence to group policies and established operating
procedures.
* Participate in
weekly meetings with the Front Office Manager, Reservation Manager, and the
Housekeeping Manager to review team and operational matters.
* Train
team on Opera.
* Ensure
good functioning of the hotel, being proactive on maintenance, and main contact
for maintenance manager.
* Assists
teams of each dept as needed such as covering reception as needed and overseeing
Housekeeping when the Housekeeping Manager is off.
* Participate
in all partner or supplier meetings and weekly meetings with Hotel HODs.
* Assist
GM in overall financial budgets and targets including cost control and
optimisation measures, P&L and revenue meetings.
* Review
rotas alongside GM, ensuring they adhere to budget and business needs.
* Participate
in weekly Duty Management Rota.
Guest Experience:
* Ensure the services delivered are always in line
with the Experimental’s standards.
* In cooperation with the General
Manager, handle and provide adequate solutions complaints, team issues, and general
hotel issues.
* Monitor guests’ feedbacks on all platforms, share
them to the team and implement actions.
* Helping support FOM with
any guest issues.
Human Resources Supervision:
In coordination
with the General Manager:
* Communicate all HR and
operational needs to the People Team.
* Support in the recruitment
of hotel staff, review JDs, conduct regular trainings, and review staff
hours as needed.
* Communicate all the HR information
needed to the People Team and complete all required paperwork.
* Support and coordinate
the on-site inductions.
* Participate in the creation of a positive work
environment, ensuring a high employee engagement and optimising the employee
retention.
* Work to resolve staff complaints, support the team in
resolving disputes.
Reporting &
Admin:
* Support the General Manager with admin tasks, and
Health & Safety compliance.
* Participate in the admin tasks such as regular reporting,
management of inventory, orders, and purchases.
* Be the link between the operations and the
accounting department to ensure the process are respected.
* Be
responsible for all cash related tasks.
ABOUT YOU:
* Experience
in a similar role within a comparable venue.
* Excellent organisational and leadership skills.
* Be well
spoken with excellent communication skills.
* Attention
to details and customer needs.
* Social,
engaging, and motivated.
* Flexibility
to respond quickly and positively to a range of work situations.
* Knowledge
as well as abilities in other languages would be beneficial.
* Proof of
eligibility to work in the UK.
WHAT IT IS LIKE TO WORK FOR US?
Whether you’re
looking for an entry-level employment or a new opportunity to evolve, we make a
point to recruit, develop, and retain the most motivated and talented people
from all backgrounds and skills. Here is what we can offer:
* On the job and personalised training to develop the
technical and managerial skills necessary to develop a clear career path:
weekly masterclass, internal training and training with brands, incentive, etc.
* Possibility of inner company mobility within our foreign
venues such as Italy, France, Spain or Switzerland.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 26/04/2025 by TN United Kingdom
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