Summary: We are seeking a Front of House professional to join our team. We are looking for a charismatic individual who has excellent customer service and the ability to be flexible and perform well under pressure. Candidates will have the most success if they experience in coffee, food retail and a good knowledge of Italian food. Responsibilities include: Ensure high levels of customers satisfaction through excellent service Always being up to speed on product knowledge and sharing that information with customers and team members Maintain outstanding shop condition Monitoring inventory levels and receiving orders Shop administration and ensuring compliance with policies and procedures Serving food and drink Opening and closing procedures when required Take part in appraisals to assess training needs and build career paths (weekly/monthly meetings) Performing cleaning duties, which includes wiping down windows, fixtures as well as sweeping and mopping the shop floor Additional duties as required The ideal candidate will have: Previous FOH experience Previous experience working with coffee in a fast paced environment Knowledge of food hygiene and be health and safety focused Knowledge of Italian food and beverage Excellent customer service skills, remain calm under pressure and take initiative Strong organisational skills, work efficiently and be detail orientated Good interpersonal skills and be well presented The ability to be reactive and flexible