Technical Services Advisor (Passive Fire Protection)
Location: Maesteg
Salary: £27000 -£30000
Job Type: Full-time/Permanent (office-based)
We are seeking a motivated, customer-focused Technical Services Advisor specialising in passive fire protection for cavity barriers and firestops. This is an excellent opportunity for an individual with strong technical knowledge and a passion for delivering exceptional customer service.
Key Responsibilities:
* Review and assess incoming technical enquiries, assigning caseloads to technical engineers in line with set processes and response times.
* Provide technical support via phone and email within the required competency level, ensuring professional and timely responses.
* Maintain accurate records in the CRM system in accordance with technical processes.
* Build strong relationships with stakeholders and team members.
* Monitor and utilise Key Performance Indicators (KPIs) to measure service levels and response times.
* Assist in recording data, compiling reports, and supporting team leaders with additional tasks.
* Conduct project reviews, prepare timelines, and generate reports to support technical involvement.
* Oversee the internal bespoke product ordering process, ensuring alignment with technical guidance.
* Develop knowledge of departmental processes to provide support when required.
* Undertake other duties as required by the business.
Required Skills & Experience:
* Experience...