Technical Services Advisor (Passive Fire Protection)
Location: Maesteg
Salary: £27000 -£30000
Job Type: Full-time/Permanent (office-based)
We are seeking a motivated, customer-focused Technical Services Advisor specialising in passive fire protection for cavity barriers and firestops. This is an excellent opportunity for an individual with strong technical knowledge and a passion for delivering exceptional customer service.
Key Responsibilities:
1. Review and assess incoming technical enquiries, assigning caseloads to technical engineers in line with set processes and response times.
2. Provide technical support via phone and email within the required competency level, ensuring professional and timely responses.
3. Maintain accurate records in the CRM system in accordance with technical processes.
4. Build strong relationships with stakeholders and team members.
5. Monitor and utilise Key Performance Indicators (KPIs) to measure service levels and response times.
6. Assist in recording data, compiling reports, and supporting team leaders with additional tasks.
7. Conduct project reviews, prepare timelines, and generate reports to support technical involvement.
8. Oversee the internal bespoke product ordering process, ensuring alignment with technical guidance.
9. Develop knowledge of departmental processes to provide support when required.
10. Undertake other duties as required by the business.
Required Skills & Experience:
1. Experience in a customer-focused role providing product and service advice.
2. Strong administrative skills with proven experience in record-keeping and documentation.
3. Excellent written and verbal communication skills.
4. Strong problem-solving abilities and flexibility to adapt to changing demands.
5. Proficiency in organisational skills, with the ability to manage personal workload and team caseloads efficiently.
6. High attention to detail to ensure technical enquiries are processed accurately.
7. Commitment to delivering high-quality service and continuously improving processes.
8. Ability to work independently, demonstrating initiative and a proactive approach.
Why Join Us?
1. Be part of a forward-thinking company committed to excellence in fire safety solutions.
2. Opportunities for career growth and further training.
3. Supportive and dynamic work environment.
If you are a dedicated professional with a passion for technical services and customer satisfaction, we would love to hear from you!
INDHP
This vacancy is being advertised by TAY Recruitment (An Employment agency) on behalf of our client. All vacancies are available and correct at the time of posting.
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