Job Description
The sales recruitment network, are recruiting for a product specialist, this role does require travel. Product specialist experience is required.\n\nProduct Expertise\n\n * Develop an in-depth understanding of the C2 and C5 product range, including the banding module, and serve as the go-to expert for technical queries.\n\nTraining & Development\n\n * Design and deliver structured training sessions to engineers, ensuring they have the necessary knowledge and skills to work effectively with their products.\n\n * Provide a fully documented training programme, incorporating video footage as a key support asset.\n\nTechnical Support (Internal)\n\nProvide hands-on assistance and troubleshooting to engineers, fostering a collaborative and solutions-oriented environment.\n\nTechnical Support (Customer-Facing)\n\n * Offer on-site hands-on assistance and troubleshooting to customers, ensuring exceptional service and expertise.\n\nBuilding a Self-Sufficient Engineering Team\n\n * Ensure all field-based engineers develop a high level of product knowledge and can take the lead in your absence, operating under a Make Yourself Redundant policy.\n\n * Key principles:\n\n * Knowledge Sharing & Documentation\n\n * Delegation & Empowerment\n\n * Training & Development\n\n * Process Optimisation\n\n * Technology & Automation\n\n * Succession Planning\n\nCultural Shift towards a self-sustaining team.\n\nCommunication & Engagement\n\n * Build strong relationships with the engineering team, sales team, and other departments, ensuring open communication and collaboration.\n\n * Work under the philosophy of an internal customer approach, ensuring seamless cooperation across teams.\n\nContinuous Improvement\n\n * Gather feedback from engineers, sales, and other departments to refine training and support materials, enhance product support, and contribute to product development discussions.\n\nDocumentation\n\n * Create and maintain user guides, technical documentation, and training materials to support ongoing learning and development.\n\nBank of England compliance\n\n * Ensure that all Bank of England Framework testing is planned and completed on time so that all customers Adaptations remain compliant