Role: Help Desk Administrator/Call Handler
Location: Woking
Pay: 27,500
Summary:
Your principal aim will be to support the contract as a first point of contact to issue, receive, and record clean information accurately and timely for all calls and emails regarding all new repairs and ongoing repair appointments to achieve our purpose of the right work at the right time.
Your key responsibilities will be but not limited to:
* Record accurate information from operatives, subcontractors and clients, ensuring all systems are kept updated with required information.
* Make phone calls to our clients and tenants to pro-actively book in work.
* Respond to internal and client emails and manage the shared email inbox.
Knowledge Required:
* Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group.
* Good geographical understanding of the Woking area including main highways, the best routes, and travel times between different locations.
Qualifications Required:
* GCSE or Equivalent in Qualification in Maths and English.
Experience Required:
* Vast experience of MS Office including Word and Excel with accurate typing skills
* Experience of working in a Repairs and Maintenance call centre or any other call centre environment (Desirable).
* Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group.
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