Contents Location About the job Benefits Things you need to know Apply and further information Location Wilmslow, North West England, SK9 5AF About the job Job summary Insight and Evaluation Manager Full time / Part time Fixed term contract for up to 12 months Salary: £55,591 - £62,974, with potential for further progression to £70,907 with our pay progression scheme. Location: Hybrid Contracted to our Wilmslow, London, Edinburgh, Cardiff or Belfast office, however, we offer flexible home and office-based working opportunities. There will be times when you will be expected to attend the office to collaborate with colleagues or travel due to business need. Why work for the ICO? Pay progression scheme. Hybrid and flexible working options. 25 days paid holiday per year, plus privilege and public holidays. Flexi leave (up to 26 additional days leave per year). Pension (employer contribution around 28.9%). Online discount scheme to save money at major supermarkets, retailers, gyms, restaurants, insurance providers and many more. Health Cash Plan. Fantastic development opportunities to learn and progress. Further details can be found on the benefits section of our website. Job description The Insight and Evaluation Manager will play a key role in shaping the ICOs approach to communications leading work to help us target our comms for impact, measure our success and drive improvements in what we do. You will provide insight about our audiences and what key stakeholders think about our work, using data and other evidence to help us choose the right strategies, tools and channels to achieve our communications objectives. You will also lead the evaluation of our communications, ensuring we are able to measure our objectives meaningfully from the outset, demonstrate the value of communications and learn lessons. The Information Commissioners Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data. As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful. As a member of the Corporate Communications management team, you will work collaboratively to bring together insight and research from sources within and outside the directorate to inform communication strategies and plans. Your work will enable Comms to act as the voice of the audience during policy development and service design to ensure the best communication approach. You will also work with colleagues in the wider organisation to ensure the ICOs overall research programme is coherent and effective. Successful candidates must show they have experience of leading insight and evaluation work that helps to deliver impactful, high-quality communications in a fast-moving environment. You will demonstrate expertise in collating evidence and research in ways that ensure it can be used to inform effective communications; identifying gaps and areas for improvement, and leading work to address these including in response to anticipated or actual changes in the external environment. You will be confident in your ability to brief colleagues at all levels of seniority, presenting up-to-date insights in ways that are accessible and engaging. Strong analytical skills and experience of a range of insight and evaluation techniques, including both qualitative and quantitative research, are essential to this role. You will also have experience of procuring and managing research to provide robust outputs and actionable insights. Line or matrix management experience in a communications setting is desirable. Person specification KEY RESPONSIBILITIES: Work with Comms colleagues to identify priority areas for insight and research, build ongoing relationships and ensuring early understanding of needs. Identify the most effective, timely and value for money approaches to delivering those needs - capturing insights that help us identify the right tools and channels to deliver comms objectives effectively. Lead the development of evaluation processes for communications, including work to set measurable objectives for activity across campaign planning, media, web, social media and external events. Drive continuous improvement in the evaluation of communications work, identifying and sharing actionable insights with Comms colleagues in consistent and creative ways. Gather and present evidence to demonstrate the impact of different communications approaches, inform communications planning and support the development of the ICO strategic communication plan. Commission and procure research where required, including advising on the most appropriate methodology, sample, questionnaire design etc. Work with colleagues in the wider organisation to ensure the ICOs overall research programme is coherent and effective, identifying opportunities for bringing together and sharing insights internally and, where appropriate, externally Build and maintain excellent working relationships with external stakeholders and suppliers and represent the ICO as required. Champion public-sector best practice in the use of research, insight and evaluation, and its contribution to high-quality comms outputs and outcomes; proactively develop own expertise, keeping abreast of developments in research methods. Play an active role in the Comms directorate management team, collaborating on work including business planning and staff development. Comply with ICO policies and procedures. Essential criteria assessed at application stage: Substantial experience relevant to the role requirements, as described in the role responsibilities and person specification, and accumulated through any combination of academic or vocational qualifications or experience. Substantial experience of leading insight and evaluation work to inform the development and delivery of impactful, targeted outputs and support continuous improvement Excellent written communication skills, with ability to write high-quality research briefs, procurement documents and sample questionnaires Essential criteria assessed during interview: Ability to deal with a demanding workload and to switch priorities at short notice Ability to interpret complex research needs into clearly scoped research proposals, including identifying methodologies and samples, managing procurement processes and overseeing deliverables. Strong analytical skills and experience of a range of insight and evaluation techniques, including both qualitative and quantitative research. An engaging presenter, able to communicate insights in accessible and compelling ways, and represent the ICO with a range of stakeholders. Excellent interpersonal skills: confident and persuasive, with ability to foster and maintain effective relationships with senior ICO stakeholders, research agencies and other external parties. Benefits Alongside your salary of £55,591, Information Commissioner's Office contributes £16,104 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Please visit ico.jobs for full details, including salary and benefits. Things you need to know Selection process details Equality, diversity, and inclusion The ICO is committed to promoting and enhancing equality, diversity, and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks. Read more about our commitment on our website. Candidates with a disability who meet the minimum criteria for this vacancy will be invited to interview as part of the ICOs commitment to the Disability Confident Scheme. If you have a disability or impairment and require an alternative application method, please email the HR team at recruitmentico.org.uk. Closing Date Please submit your application by 23:59, 12 December We reserve the right to close this vacancy before this date should we receive sufficient applications. Please apply as soon as possible to ensure your application is considered. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Medical Successful candidates will be expected to have a medical. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : recruitmentico.org.uk Email : recruitmentico.org.uk Telephone : recruitmentico.org.uk Recruitment team Email : recruitmentico.org.uk Further information https://ico.wd3.myworkdayjobs.com/en-US/ICO/details/Insight-and-Evaluation-Manager_JR400-1 Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail