A food manufacturer based in Aberdeen has an opening for a Technical Account Manager to advise, manage, and maintain all technical information to meet the present customer and legal requirements.
Duties:
* Main point of day-to-day contact for all customers.
* Ensure all technical communication to the customer is joined up and aligned with the business key functions (Commercial, NPD/Process, Operations, Technical and Supply Chain).
* Communicate to business all customer technical requirements and requests, challenging where relevant and resolve issues at pace.
* Lead customer initiatives, ensuring projects are communicated effectively and within the agreed timescales.
* Work in collaboration and with the site to deliver a consistent reduction in complaints and communicate trends.
* Ensure complaint responses are completed in a timely manner with effective root cause analysis.
* Manage all technical customer visits to site and within the supply base.
* Ownership and support during new product development from innovation to product launch including:-
* Attending product trials
* Preparation and management of Customer specific specifications
* Preparation and maintenance of QAS
* Shelf-Life approval
* Nutritional review
* Cooking validation review
* Artwork Approval
* Completion of internal audits.
* Export documentation
Essential:
* Proficient in the completion of customer specifications
* Well presented.
* Excellent communication skills: verbal & written.
* Excellent attention to detail, people skills and organisation skills
* Ability to operate successfully in a fast-changing environment.
* Problem solving: A focused, pragmatic approach to solving problems. Able to use root cause analysis to identify, assess and select the most appropriate course of action to resolve issues.
* Degree educated. (desirable)
On Offer:
* £30,000 - £35,000 DOE
* Monday – Friday
* 28 days annual leave
* Health Insurance
If you are interested in hearing more about it this position, please apply with your most recent CV or contact Lochlan Morris for more information about the role.