Salary: External: From £24,000 per annum negotiable depending on experience + shift allowance
Shifts: 4 on 4 off. 2 days, 2 nights (07:00 - 19:00/19:00 – 07:00)
Contract: Permanent
Reports into: Level 1 network ops engineer team leader
Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester, and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices.
Please be aware a valid full UK Driving licence is required for this position.
About the team and the role:
The Level 1 Ops Engineer works within our Ops desk along with our 2nd and 3rd line functions. The Ops desk works on a 24/7 basis on a 4 on 4 off rota providing proactive monitoring and fault resolution. You will be part of a team responsible for 1st line activities on Network, security, and cloud products.
Responsibilities will include:
* Proactively monitor customer networks via our internal monitoring system, investigating, troubleshooting, and resolving issues
* Provide incident management and technical resolution of 1st line network and security related faults and prompt escalation to 2nd line when required
* Accept, agree and carry out tasks assigned by the team leader as related to the team’s primary objectives
* Provide end to end incident management throughout the incident lifecycle
Key Skills and Experience:
* Hold a valid full UK driving licence and be capable and willing to travel and work away from the based location – at times, out of normal working hours
* It would be great if you have a vendor equivalent qualification such as Juniper/Cisco/Security Associate Qualification
* Active use of corporate systems
* Can present complex information to both technical and non-technical audiences, and facilitate collaboration between stakeholders who share common objectives
* Fully understands the importance of security to own work and the operation of the organisation. Seeks specialist security knowledge or advice when required to support own work or work of immediate colleagues.
Why work for us?
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.
We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working.
Equity, diversity and inclusion:
At Jisc, we don’t look for ‘sameness’, but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work.
Application process:
We want you to showcase your talent throughout the recruitment process. Please let us know how we can best support you to do that; for example, if there are any reasonable adjustments we may be able to put in place. We will be happy to help you.
Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!
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